- Participating in local clean-up initiatives
- Music
- Gym Workouts
- Enjoy hobbies that combine physical activity with outdoor exploration
- Avid Reader
JEANNE PUCKETT
Mesa
Summary
Dynamic administrative professional with a proven track record at Elkhorn Valley Bank & Trust, excelling in managing employee records and payroll processes.
Proficiency in Microsoft Excel,
I streamline operations and enhance employee satisfaction through effective communication and training initiatives.
Committed to maintaining confidentiality and improving Human Resource efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant - Human Resources
Elkhorn Vally Bank & Trust
05.2005 - 12.2018
- Managed employee records and maintained confidentiality of sensitive information.
- Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
- Managed payroll processes efficiently, ensuring timely payment of salaries without errors or discrepancies.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
Insurance Customer Service Specialist
AAA Auto Club Group
01.2001 - 05.2005
- Delivered exceptional customer support, resolving inquiries related to policy coverage and claims processing.
- Received recognition for excellent customer service skills from the company resulting from consistent positive feedback received from clients.
- Assisted clients with policy updates and modifications, ensuring accurate coverage.
- Participated in ongoing training sessions to stay up-to-date on industry trends, product offerings, and regulatory changes.
- Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
Education
High School Diploma -
Concord High School
Concord, CA06-1975
Skills
- Collaborative team member
- Proficient in Microsoft Word
- Excel proficiency
- Administrative skills
Accomplishments
Owned, managed and worked running two successful businesses.
Casual Cuts, 10 years - both my husband and I worked in the business managing, training and cutting hair. We employed 4 additional employees
Andy Puckett Farmers Insurance Group, 10 years - My husband and I both agents, ran a very successful business. We employed three part time employees
Certification
- Licensed Cosmetologist - 1987
- Certified Customer Service Representative, AAA Insurance - 2002
- Licensed Property and Casualty Agent - 1990-2000
Interests
Timeline
Administrative Assistant - Human Resources
Elkhorn Vally Bank & Trust
05.2005 - 12.2018
Insurance Customer Service Specialist
AAA Auto Club Group
01.2001 - 05.2005
High School Diploma -
Concord High School