Jeffrey Cramer

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Hired and managed 23 new managers to drive business growth.

· BNPP – NYC – Successfully developed and implemented IFM Solution: (NYC, Iselin, Jersey City, Philadelphia, Chicago and San Francisco.

o Resolutioned IFM Account during Transition, increasing account revenue to $13.6 Million from $4.5 Million, by adding Maximo, Preventive Maintenance Strategy, vendors and subcontractors.

· NORAM Maximo P2P Integration – Developed, designed and implemented Maximo P2P for 26 NORAM IFM Accounts integrating $247 Million in vendor spend, 3500 vendors, and 250 Sodexo FTE’s. Coordinating the Maximo, Finance, Account and BI Reporting Teams.

O Consolidated project schedule, tasking and meeting schedules into six 8-week sprints. All sprints were delivered on-time.

o Awarded “Most Impactful Project for 2020” by Corporate Services NORAM Senior Leadership.

· NORAM Command Center Integration - Led the integration of Corporate Services Accounts into the Sodexo Command Center converting all work order management systems to Maximo and implementing a Preventative Maintenance strategy.

· Corporate Services NORAM Transitions - BNPP, Boeing, United Federation of Teachers (NYC), P&G, GSK, Gilead, Sanofi and Merck transitions.

• · Developed and implemented North American transition operating guidelines, policies and procedures.
• · Provided Transition solution and cost estimates for all new business.
• · Directed 1st time IFM outsourcing of six Bombardier Aero Manufacturing plants in Canada. Managed successful launch of $16M facilities management account within 60 days.

o Redesigned due diligence and solution upon arrival as Bombardier Manufacturing Leadership had not approved, Procurement’s FM outsourcing was required to facilitate Manufacturing Leadership’s approval.Oli>o Engage multi-cultural resources from Brussels, Paris and Algeria to meet the French-Canadian Language requirement.o Proactively redefined all ISS FTE job roles and responsibilities in Hard and SOft Services.

• o Redefined savings glidepath and targets to (5%) to align with Manufacturing cost reduction of 10% in 2017 FM Budgets.

• Global Workplace Solutions, directed a variable team of Project Managers, developing all transition solutions, cost estimates and workload assignments.
• Pharmaceutical Transitions: Covidien, GSK WREF, GSK Manufacturing, BMS, Merck, Johnson & Johnson – (USA & Puerto Rico) Eli Lilly (USA & Puerto Rico) and Pfizer (USA & Puerto Rico).
• Retail Transitions: T-Mobile, Verizon, Office Max, JC Penney’s, Baxter/BioLife.
• Finance Services: TD Bank, Key Bank, Citibank, Humana, Farmers, Zurich.
• Hospitals: Hospital, Health Corporation – NYC, Memphis Baptist Memorial Hospital.