Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Fink

Wickenburg

Summary

Accomplished Dual General Manager at Atlas LLC, adept in dual-property management and enhancing guest satisfaction. Spearheaded revenue growth strategies and employee engagement programs, significantly reducing turnover. Proficient in Microsoft Excel & Teams, I excel in operational efficiency and financial oversight, ensuring brand standards compliance and service excellence.

Overview

8
8
years of professional experience

Work History

Dual General Manager

Atlas LLC
02.2021 - Current
  • Dual-property management: Oversee daily operations, staffing, and financial performance for two distinct properties, ensuring high standards and profitability.
  • Turnover reduction: Designed and implemented employee engagement programs, resulting in a substantial drop in staff turnover and increased team morale.
  • Revenue growth: Developed and executed revenue strategies tailored to each property, including group sales, special event promotions, and local market penetration efforts.
  • Brand experience: Applied Wyndham brand guidelines at Super 8 to exceed guest expectations and maintain compliance with corporate standards.
  • Operational excellence: Streamlined processes, optimized inventory management, and enhanced inter-departmental communication to improve overall efficiency.
  • Guest experience: Conducted regular property inspections and maintenance reviews to ensure exceptional service quality and positive guest feedback.

Assistant Manager

Burger King
07.2017 - 02.2021
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Led team to achieve high levels of employee morale by fostering positive work environment.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.

Education

Wickenburg High School
Wickenburg, AZ

Skills

  • Dual-property management
  • Employee engagement and retention
  • Brand standards compliance (Wyndham)
  • Revenue and sales strategy development
  • Guest satisfaction and service excellence
  • Operational efficiency and process optimization
  • Financial oversight and budget management
  • Microsoft Excel & Microsoft Teams

Timeline

Dual General Manager

Atlas LLC
02.2021 - Current

Assistant Manager

Burger King
07.2017 - 02.2021

Wickenburg High School

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Jeffrey Fink