Jeffrey Hals
Queen Creek,AZ
Summary
Versatile and results-driven professional with extensive experience in field operations and technical support, notably with Cox Communications. Excelled in enhancing customer satisfaction through effective project management and professional communication. Demonstrated leadership in safety management, ensuring zero accidents, and skilled in conflict management, contributing to seamless team operations.
A committed technical professional with wealth of experience in maintaining and repairing advanced equipment. Known for delivering high-quality technical support and consistently improving operational efficiency. Focused on team collaboration, achieving results, and adapting to changing needs. Skills include diagnostics, problem-solving, and effective communication.
Overview
37
37
years of professional experience
Work History
ESS Field Technician II
Tilson Technologies Management
05.2023 - Current
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Utilized safety practices with no complaints or accidents.
- Assisted in design and implementation of network infrastructure, supporting business expansion.
- Assisted engineers with eyes on infrastructure, build out paths, as builds, fiber paths, mapping, locating utilities, site surveys.
- Clients include, AT&T Gigapower(Az & Nv), Zayo (NV), MCI(AZ),NHEC (New Hampshire), Town of Gilbert, City of Chandler
- Communicated with supervisor to report progress, discuss issues and seek guidance.
Network Operations Technician II
Cox Communications
07.2004 - 05.2023
- Installed cabling, wireless routers, home security, home automation, data, fiber optic and telephone systems for data communications networks.
- Ran cabling, fiber optics and installed data drops for new node installations.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users both local and by phone with problem resolution and education.
- Network outages and on call for network issues due to electronic failure or man made or mother nature caused.
- Performed bucket truck, tractor/backhoe, trenching operations for new builds and wreck outs.
- Retired May 1, 2023
Emergency Medical Technician Intermediate
American Medical Response
03.1988 - 06.2003
- Responded to 911 calls for medical emergencies.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines, defribulators.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Administered tests and medication to stabilize patients in field or in transit.
- Communicated with lucid patients to gather incident and medical history information.
- Prioritized patient needs by quickly evaluating medical conditions and implementing appropriate interventions based on assessment findings.
- Demonstrated adaptability in high-stress environments while delivering compassionate care to diverse patient populations.
- Supported community outreach efforts by providing public education on CPR, first aid, and other essential lifesaving skills.
- Exhibited strong leadership skills while functioning as an acting supervisor when required, overseeing daily tasks for a team of EMTs during shifts.
- Retired 2003
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Technical support
- Interpersonal and written communication
- Safety management
- Quality assurance controls
- Equipment maintenance
- Performance optimization
- System upgrades
- Project management
- Conflict management
Timeline
ESS Field Technician II
Tilson Technologies Management
05.2023 - Current
Network Operations Technician II
Cox Communications
07.2004 - 05.2023
Emergency Medical Technician Intermediate
American Medical Response
03.1988 - 06.2003
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