Jeffrey Howard
Tucson
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Service Advisor
Xpert Automotive
Tucson
04.2024 - 04.2025
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Prevented key account losses by researching discrepancies and correcting problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Assistant Service Manager
Precision Toyota Of Tucson
Tucson
06.2019 - 11.2023
- Created written estimates and obtained customer consent to proceed.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Updated Customer with Status of vehicle in repair.
- Followed up with Customers post repair.
Education
Fire Science
Northland Pioneer College
Winslow, AZ05-2005
Associate of Arts - Secondary Education
Pima Community College
Tucson, AZ05-1990
Skills
- Customer service
- Written communication
- Data analysis
- Vehicle diagnostics
- Estimating repairs
- Customer relationship management
- Parts ordering
- Follow-up procedures
- Problem solving
- Attention to detail
- Transaction processing
- Service scheduling
- Inbound and outbound calling
- Customer relations
- Sales transactions
- Listening skills
- Trained in Salesforce
- Direct sales
- Customer education
Timeline
Service Advisor
Xpert Automotive
04.2024 - 04.2025
Assistant Service Manager
Precision Toyota Of Tucson
06.2019 - 11.2023
Fire Science
Northland Pioneer College
Associate of Arts - Secondary Education
Pima Community College