Jeffrey Maul
Glendale
Summary
Accomplished Workforce Development Case Manager at Phoenix Rescue Mission, adept in individualized counseling and demonstrating profound empathy and compassion. Expert in enhancing program effectiveness by 30%, ensuring HIPAA compliance, and excelling in case management coordination. Proven track record in improving client outcomes through innovative action plans and referral coordination.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Workforce Development Case Manager
Phoenix Rescue Mission
Phoenix
02.2021 - 01.2025
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Prepared and maintained budgets, personnel records or training manuals.
- Reviewed treatment plans against individual goals and healthcare standards.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Maintained confidentiality and adhered to professional ethics and standards.
- Assisted clients in setting realistic goals and developing action plans.
Peer Support Specialist
RI International
Phoenix
01.2017 - 03.2018
- Referred individuals to outside resources and services for additional support.
- Provided follow-up care after discharge from clinical settings or other programs.
- Monitored client activities in order to assess the effectiveness of treatment plans.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Encouraged development of relevant skills to help overcome specific concerns.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
Education
High School Diploma -
Millard North High School
Omaha, NE05-1984
Skills
- Individualized counseling
- Patient support
- Utilization review
- HIPAA complianc
- Time management
- Case Management Coordination
- Vulnerable population awareness
- Empathy and compassion
- Referral coordination
Certification
- Certified Peer Support Specialist
Timeline
Workforce Development Case Manager
Phoenix Rescue Mission
02.2021 - 01.2025
Peer Support Specialist
RI International
01.2017 - 03.2018
High School Diploma -
Millard North High School
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