Jeffrey B. Rucker
Chandler
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Service Advisor
Accurate Auto Group
Kingman, AZ & Lake Havasu City, AZ
04.2024 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Greeted and registered customers requiring service and directed automobiles to service center.
Service Advisor
Stockton Hill Tire
Kingman, AZ
04.2023 - 04.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
Facilities Manager
The Dump Furniture Outlet
Tempe, AZ
02.2022 - 04.2023
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Reported regularly to managers on project budget, progress and technical problems.
- Supervised staff of 5 in day-to-day activities.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Restaurant Service Technician
A.M.T.C.R.,Inc
Kingman, AZ
05.2021 - 02.2022
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Inspected equipment to diagnose operational issues.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Restaurant Service Technician
Peterson Burge Enterprises
Phoenix, AZ
08.2020 - 05.2021
- Used technical skills, tools, and techniques like soldering to repair parts.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Assisted in maintenance, repair and installation of ventilation systems.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Inspected cooling systems and identified potential problems.
Assistant Manager
Discount Tire, Kingman AZ
Kingman, AZ
05.2018 - 06.2020
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
Diploma -
Lee Williams High School
Kingman, AZManitowoc Ice Training Institute
Phoenix, AZ2022
Certification - undefined
Avo Electrical Training Institute
Dallas, TX2021
Skills
- Service estimates
- Records management
- Vehicle assessment
- Bill preparation
- Data entry
- Computer skills
- Customer service
- Strong work ethic
- Warranty claims process management
- Customer consulting
Timeline
Service Advisor
Accurate Auto Group
04.2024 - Current
Service Advisor
Stockton Hill Tire
04.2023 - 04.2024
Facilities Manager
The Dump Furniture Outlet
02.2022 - 04.2023
Restaurant Service Technician
A.M.T.C.R.,Inc
05.2021 - 02.2022
Restaurant Service Technician
Peterson Burge Enterprises
08.2020 - 05.2021
Assistant Manager
Discount Tire, Kingman AZ
05.2018 - 06.2020
Manitowoc Ice Training Institute
Certification - undefined
Avo Electrical Training Institute
Diploma -
Lee Williams High School