Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jeffrey B. Rucker

Chandler

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.


Overview

7
7
years of professional experience

Work History

Service Advisor

Accurate Auto Group
04.2024 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Greeted and registered customers requiring service and directed automobiles to service center.

Service Advisor

Stockton Hill Tire
04.2023 - 04.2024
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.

Facilities Manager

The Dump Furniture Outlet
02.2022 - 04.2023
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Supervised staff of 5 in day-to-day activities.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.

Restaurant Service Technician

A.M.T.C.R.,Inc
05.2021 - 02.2022
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Inspected equipment to diagnose operational issues.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Restaurant Service Technician

Peterson Burge Enterprises
08.2020 - 05.2021
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Inspected cooling systems and identified potential problems.

Assistant Manager

Discount Tire, Kingman AZ
05.2018 - 06.2020
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Completed customer orders and warranty services according to manufacturer specifications.

Education

Diploma -

Lee Williams High School
Kingman, AZ

Manitowoc Ice Training Institute
Phoenix, AZ
2022

Certification - undefined

Avo Electrical Training Institute
Dallas, TX
2021

Skills

  • Service estimates
  • Records management
  • Vehicle assessment
  • Bill preparation
  • Data entry
  • Computer skills
  • Customer service
  • Strong work ethic
  • Warranty claims process management
  • Customer consulting

Timeline

Service Advisor

Accurate Auto Group
04.2024 - Current

Service Advisor

Stockton Hill Tire
04.2023 - 04.2024

Facilities Manager

The Dump Furniture Outlet
02.2022 - 04.2023

Restaurant Service Technician

A.M.T.C.R.,Inc
05.2021 - 02.2022

Restaurant Service Technician

Peterson Burge Enterprises
08.2020 - 05.2021

Assistant Manager

Discount Tire, Kingman AZ
05.2018 - 06.2020

Manitowoc Ice Training Institute

Certification - undefined

Avo Electrical Training Institute

Diploma -

Lee Williams High School

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Jeffrey B. Rucker