Jeiven Mills
Summary
Experienced in customer service and sales, demonstrating proficiency in both areas. Proven the ability to juggle multiple responsibilities by being in college, working 30+ hours, being in a leadership position, and maintaining grades. Passionate about finance and customer service, exceeding all set standards for tasks.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hampton Inn & Suites By Hilton
06.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Manager In-Training
La Quinta Inn & Suites
01.2024 - 08.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered any questions.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Kept accounts in balance and ran daily credit card authorization reports to verify totals.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Wireless Sales Associate
Premium Wireless
01.2023 - 11.2023
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in troubleshooting technical issues, building trust and long-term relationships.
Education
Bachelor of Science in Business Administration - Finance
Northern Arizona University
Flagstaff, AZ05-2026
Skills
- Customer service
- Microsoft Excel & Word
- Problem-solving skills
- Sales expertise
- Cash handling
- Time management
- Credit and cash payments
- Oral and written communications
- Invoicing and billing
- Teamwork and collaboration
Languages
Japanese
Limited Working
Spanish
Limited Working
Timeline
Front Desk Agent
Hampton Inn & Suites By Hilton
06.2024 - Current
Front Desk Manager In-Training
La Quinta Inn & Suites
01.2024 - 08.2024
Wireless Sales Associate
Premium Wireless
01.2023 - 11.2023
Bachelor of Science in Business Administration - Finance
Northern Arizona University
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