Summary
Overview
Work History
Education
Skills
Timeline
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Jelani Mcray

Mesa

Summary

Experienced with maintaining sanitary and clean environments during overnight shifts. Utilizes efficient cleaning techniques and equipment to ensure spotless conditions. Knowledge of safety regulations and best practices in janitorial tasks.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Overnight Janitor

ABM Janitorial Services
03.2025 - Current
  • Maintained a well-organized supply closet, ensuring easy access to necessary cleaning materials for the entire janitorial team.
  • Supported daytime custodial staff with seamless transitions between shifts, effectively communicating completed tasks and remaining responsibilities each night.
  • Promoted a healthy work environment with thorough cleaning of restrooms, break rooms, and office spaces on a nightly basis.
  • Provided excellent customer service when encountering late-night employees or visitors in need of assistance within the premises.

AI Voice Order Specialist

DoorDash Corporate
07.2023 - 08.2024
  • Responsible for call flow Oversight between customer & AI ordering system
  • Responsible for manual correction of misinterpreted AI response

Porter/ Maintenance

Keller Investment Properties
04.2022 - 10.2023
  • Singularly responsible for entirety of property grounds maintenance outdoor & indoor daily
  • Responsible for completing delegated tasks including aesthetic & structural repair on applicable units

Remote Customer Solutions Agent

IKEA
09.2020 - 03.2021
  • Responsible for handling customer inquiries regarding product stock availability
  • Responsible for tracking customer orders, delivery, shipment, & 3rd party handyman expectations
  • Responsible for customer product refund/replacement solutions

Overnight Warehouse Associate

Amazon
07.2020 - 01.2021
  • Responsible for maintaining strict workflow & time management requirements
  • Responsible for the completion of fulfillment center tasks involving heavy lifting & fast paced movement

Courtesy Clerk

Jewel Osco
05.2017 - 06.2018
  • Assisted with returns/exchanges along with restocking misplaced products to their designated display arrangement
  • Responsible for stocking sales floor & addressing customer inquiries
  • Worked collectively with Storefront staff to assist customers and maintain satisfaction levels

Merchandise Sales Associate

Shoe Palace
05.2016 - 06.2017
  • Maintenanced sales floor organization & cleanliness
  • Responsible for stocking/restocking sales floor
  • Responsible for recommending & assisting customers with merchandise
  • Responsible for closing product sales at register

Education

Diploma -

Primavera Online High School
Mesa, AZ
05.2018

Skills

  • Sales
  • Customer Service
  • Team Building
  • Client conflict Resolution
  • Planning & Coordination
  • Client Relationship Development
  • Sweeping and mopping
  • Following instructions
  • Safety awareness
  • Cleaning proficiency
  • Dusting surfaces
  • Chemical handling
  • Trash disposal

Timeline

Overnight Janitor

ABM Janitorial Services
03.2025 - Current

AI Voice Order Specialist

DoorDash Corporate
07.2023 - 08.2024

Porter/ Maintenance

Keller Investment Properties
04.2022 - 10.2023

Remote Customer Solutions Agent

IKEA
09.2020 - 03.2021

Overnight Warehouse Associate

Amazon
07.2020 - 01.2021

Courtesy Clerk

Jewel Osco
05.2017 - 06.2018

Merchandise Sales Associate

Shoe Palace
05.2016 - 06.2017

Diploma -

Primavera Online High School

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Jelani Mcray