Jelissalynn Stanley
Phoenix
Summary
Dedicated Direct Care Worker with T.L.C Support Services, skilled in patient care and medication administration. Proven ability to enhance client independence and well-being through personalized care plans and effective communication. Recognized for reliability and punctuality, ensuring a safe environment and promoting overall wellness for clients.
Overview
6
6
years of professional experience
Work History
Direct Care Worker
T.L.C Support Services
12.2021 - 01.2022
- Assisted clients with daily living activities to enhance personal independence.
- Provided emotional support and companionship to promote client well-being.
- Implemented individualized care plans to meet specific client needs.
- Monitored client health and reported changes to healthcare professionals.
- Ensured a safe environment by adhering to safety protocols and procedures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Monitored and assisted residents through individual service plans.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Auditor/Front Desk Receptionist
La Quinta
07.2021 - 08.2021
- Conducted financial audits to ensure compliance with regulations and internal policies.
- Assisted in preparing detailed reports on audit findings and recommendations for improvements.
- Analyzed financial statements to identify discrepancies and suggest corrective actions.
- Collaborated with team members to enhance auditing processes and streamline workflows.
Housekeeping Room Attendant
Casino Del Sol Hotel
01.2016 - 07.2020
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Inspected room conditions to identify maintenance needs and report issues promptly.
- Replenished supplies, including toiletries and linens, maintaining inventory levels efficiently.
- Assisted in training new staff on cleaning protocols and service excellence.
- Collaborated with team members to optimize workflow and improve guest satisfaction scores.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
Skills
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
- Personal hygiene assistance
- Compassionate caregiving
- CPR certified
- Emotional support
- Care plan assessment
- First aid and safety
- Progress documentation
- Mobility assistance
- Behavioral management
- Adaptive learning
- Client documentation
- Direct patient care
- Appointment scheduling
- ADL support
- Disability awareness
- Patient assessments
- Daily living support
- HIPAA compliance
- Verbal and written communication
- Active listening
- Behavioral support
- Positive reinforcement
- Charting and documentation
- Personal care assistance
- Support plan management
- First aid and CPR
- Personal care aide
Timeline
Direct Care Worker
T.L.C Support Services
12.2021 - 01.2022
Auditor/Front Desk Receptionist
La Quinta
07.2021 - 08.2021
Housekeeping Room Attendant
Casino Del Sol Hotel
01.2016 - 07.2020