Jennifer LaMay
Phoenix,AZ
Summary
Dynamic Food Service Manager with extensive experience overseeing all aspects of food service operations. Expertise in staff supervision, inventory management, and budget control drives efficiency and enhances profitability. Committed to maintaining high standards of food quality, safety, and customer satisfaction while fostering a positive team environment. Proven ability to inspire and lead teams to achieve organizational goals and deliver exceptional service.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
The Cheesecake Factory
Scottsdale , AZ
12.2012 - Current
- Conducted thorough analysis of financial statements to enhance operational efficiency and reduce expenses.
- Resolved customer issues to enhance guest satisfaction and loyalty.
- Oversaw daily restaurant operations, including staff training, scheduling, budgeting, and inventory management.
Area Director of Operations
Mimi's Cafe
Richmond, VA
10.2010 - 11.2012
- Oversaw budgeting process by establishing performance-based targets for each store.
- Spearheaded recruitment, interviewing, and hiring processes for managerial positions within the district.
- Performed routine store assessments to enhance operational efficiency and offer support to management and team members.
Area Field Training Leader
Mimi's Cafe
Richmond , VA
02.2009 - 11.2010
- Coordinated and executed events aimed at enhancing staff engagement and collaboration.
- Assisted in creating training programs for hourly staff. Wrote content for training materials. Participated in company-wide rollout of training initiatives.
General Manager
Mimi's Cafe
Richmond , VA
05.2002 - 02.2009
- Oversaw all operational aspects of launching six restaurants in New Maryland/Virginia market, ensuring successful market entry.
- Facilitated recruitment and training of hourly staff and managers to ensure alignment with Mimi's cultural values and operational standards.
- Oversaw ordering and receipt of smallwares and china kitchen supplies for six new restaurant openings.
Education
Some College (No Degree) - Psychology & Business Management
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSkills
- Collaborative communication
- Effective time management
- Strong attention to detail
- Innovative problem-solving
- Customer service
- Effective listening skills
- Emotional awareness
Timeline
Assistant General Manager
The Cheesecake Factory
12.2012 - Current
Area Director of Operations
Mimi's Cafe
10.2010 - 11.2012
Area Field Training Leader
Mimi's Cafe
02.2009 - 11.2010
General Manager
Mimi's Cafe
05.2002 - 02.2009
Some College (No Degree) - Psychology & Business Management
Maricopa Community Colleges - Scottsdale Community College