Jenelle Kelley

• Oversaw departmental & inventory operations, ensuring alignment with company objectives.

- Completion of monthly markdowns, RFID scans & shoe single management.

• Executing visual merchandising, creating appealing displays to enhance product visibility.
• Led cross-functional team of 10 to streamline operations and enhance productivity.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

- 2025 Sales: +6% to LY sales, increasing across all subdivisions, totaling over $7 million in volume

- H2 Sales: +12% with an increase across all subdivisions totaling $4 million in sales, +10% from prior year sales

• Assisted with hiring, training and mentoring new staff members.

- Onboarding of 6 new associates providing guidance on department policies and procedures.

• Received Q3 Department Manager Shopkeeper award for successful business growth.
• Recognized as Q4 Voice of the Customer award winner for outstanding feedback in customer satisfaction.

• Leading a team of 80 Beauty employees & 13 Spa employees
• Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
• Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.

- 2023 department results; $22 million, +8.6% YTD, #2 volume in SW region.

- 2022 department results; $20.3 million, +4% YTD, #2 volume in the SW region & #5 volume in the company.

- 2021 department results; $19.1 million, +7.5% YTD & #3 YTD increase in the SW region.

• Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
• Managed vendor relationships for event results and new product launches.

- Executing event planning with La Mer, achieving $270K in volume for Sanctuary event, #1 volume in company, March 2024

- Partnering with Spa brands to introduce and train on new brand launches and new services/enhancements.

• Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
• Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.

- Hosted store Spring and Summer Retail Leadership Training Program.

• Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.

• Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
• Reviewed and screened applicant resumes to identify qualified candidates.

- Onboarding of 10 new Beauty employees and 1 service provider

• Collaborated with executive leadership to align HR strategies with organizational goals.
• Boosted organizational efficiency by assisting with event planning, setup, and execution.

- Anniversary Sale event set up and execution, with a goal of $2.5 million in sales.

• Held one-on-one meetings with sales team members to identify selling hurdles and achieving month end goal

- $1.4 million in total dollars generated at month end

• Supported store marketing efforts by creating attractive displays that showcased featured products.
• Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Managed team of 5 sales associates; including scheduling, teaching and developing & daily chat in/chat outs regarding performance.
• Maintain vendor relationships regarding visual standards, new product launches & selling contests.

• Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
• Actively promoted store events and promotions to encourage customer participation and drive sales growth.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

- Achieved top seller award of Pacesetter in 2013

• Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.

• Actively promoted store events and promotions to encourage customer participation and drive sales growth.

- Complete 5 sit downs daily to encourage greater sales and a higher IPT.

• Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
• Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.

- Adding & maintaining over 100 clients in "My Client" system.

• Helped customers feel relaxed and comfortable through conversation and personal relatability.

• Served as a resource for other staff members by providing guidance on best practices in childcare management and education techniques.
• Improved child care center operations by collaborating with staff to develop more efficient daily routines.
• Served as a trusted advisor for family child care providers seeking guidance on navigating complex regulatory requirements associated with maintaining an DHS-compliant facility.
• Enhanced child care quality by implementing developmentally appropriate programs and activities for grades K-5.
• Participated in professional development opportunities to stay current with best practices in child care and education support roles.