Jenelle LaBarbera
Phoenix
Summary
A highly motivated and accomplished Customer Service specialist with 10-plus years of experience in customer service, tech, quality assurance and account management. Currently seeking new opportunity within a company that can utilize my skills and experience to our mutual benefit.
Overview
8
8
years of professional experience
Work History
Office Manager-Appointment Setter
SetSaleDigital LLC
Phoenix
07.2021 - Current
- Assisted in recruiting, onboarding and training new employees.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created warm leads for associates with cold calls to new potential clients.
Housekeeping Room Attendant
City Center Downtown Motel
Phoenix
01.2025 - 07.2025
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked guests in and out and took payments.
Team Lead-Hospitality Operations
Aramark
Tempe
05.2023 - 01.2025
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
- Troubleshot specialized kitchen equipment issues to keep blenders and mixers operational
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Processed cash transactions and counted down the drawer after close of shift.
Quality Assurance Advisor
Accredo Health Group
Tempe
01.2018 - 01.2022
- Monitored, and coached Advisors call handling performance to ensure the highest level of quality and expectations were achieved.
- Contributed call feedback, scorecards, and recorded calls for client calibration sessions to ensure program compliance and balance on the program.
- Maintained positive, consistent, and effective communication with agents, peers, and all levels of leadership throughout the Organization.
Education
Associate of Applied Science - Massage Therapy
Pima Medical Institute
Mesa, AZ05-2009
High School Diploma -
YOUNG HIGH SCHOOL
YOUNG, AZ01.2002
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
Certifications and Philanthropy
- Notary Public License for State of Arizona, 05/24/22 Notatry ID 203395634, Commision # 631855
- Volunteer- PCH Ignite Hope Walk 2018,2019,2021
- Volunteer-Andre House-Dinner Preparation 2017
- Volunteer-Music Festival Bike Valet 2022,2023
Timeline
Housekeeping Room Attendant
City Center Downtown Motel
01.2025 - 07.2025
Team Lead-Hospitality Operations
Aramark
05.2023 - 01.2025
Office Manager-Appointment Setter
SetSaleDigital LLC
07.2021 - Current
Quality Assurance Advisor
Accredo Health Group
01.2018 - 01.2022
Associate of Applied Science - Massage Therapy
Pima Medical Institute
High School Diploma -
YOUNG HIGH SCHOOL