Jenifer C Heredia
Phoenix
Summary
Results driven- Credit Assistance Specialist with experience supporting consumer card customers in both English and Spanish. Expertise in customer service, payment processing, account resolution and payment arrangement solutions. Known for strong communication, attention to detail and a customer focused approach. Seeking an opportunity to grow professionally, expand skills, and contribute to an organization committed to excellence and career development.
Overview
9
9
years of professional experience
Work History
Credit Assistance Specialist Consumer Card
Bank of America
Phoenix
11.2024 - Current
- Contacted delinquent clients to secure payment and identify reasons for delinquency on credit card accounts.
- Negotiated repayment plans for outstanding debt, ensuring mutual benefit for clients and lender.
- Handled high-volume inbound customer calls in both English and Spanish, providing exceptional customer service and account support.
- Processed customer payments accurately and efficiently while maintaining confidentiality and compliance with company policies.
- Demonstrated empathy for the clients situation using ethical behavior that is consistent with the banks code in contact.
- Achieved quality standards and met key performance indicators consistently.
Account Specialist
Desert Sun Smiles, LLC
Phoenix
04.2024 - 10.2024
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Electronically submitted bills according to compliance guidelines.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Reconciled statements with patient records.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Responded to patient, family and external payer inquiries.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
Claim Examiner
Reliance Matrix
Phoenix
11.2023 - 04.2024
- Incorporated claim objectives to achieve action plans and strategies.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Streamlined communication channels between internal departments for faster decision-making on complex cases.
- Ensured compliance with state regulations by conducting regular audits of claim files and documentation.
Assistant Manager
Risas Dental And Braces
Phoenix
09.2018 - 09.2023
- Enhanced patient satisfaction by efficiently managing billing inquiries and resolving discrepancies.
- Worked with patients to discuss payment options, insurance benefits and eligibility, financial account accuracy, and account balance resolution.
- Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Consultant Manager
La Gran Bota
Phoenix
06.2017 - 07.2018
- Coached a team of sales consultants and provided performance feedback for continuous improvement.
Education
High School Diploma -
Trevor G Browne
Phoenix, AZSkills
- Credit Analysis
- Debt Counseling
- Payment Solutions
- Bilingual customer care
- Time Management
- Attention to Detail
- Verbal and written communication
- Organization
- Adaptability
- Interpersonal
- Critical thinking
- Team Leadership
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
Timeline
Credit Assistance Specialist Consumer Card
Bank of America
11.2024 - Current
Account Specialist
Desert Sun Smiles, LLC
04.2024 - 10.2024
Claim Examiner
Reliance Matrix
11.2023 - 04.2024
Assistant Manager
Risas Dental And Braces
09.2018 - 09.2023
Sales Consultant Manager
La Gran Bota
06.2017 - 07.2018
High School Diploma -
Trevor G Browne