JENIFFER PATEL
Glendale
Summary
Managing with proven expertise in staff training, client consultations, and marketing strategy. Successfully implemented inventory management and performance monitoring to drive team effectiveness and enhance client satisfaction.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Manager /Business Owner
Em Lash Studio
Phoenix
06.2021 - Current
- Managed daily operations and staff schedules for a busy lash studio.
- Trained new employees on lash application techniques and studio protocols.
- Oversaw client consultations to ensure tailored services and satisfaction.
- Implemented inventory management practices to maintain supplies and products.
- Developed marketing strategies to promote services and attract new clients.
- Coordinated team meetings to discuss performance and address challenges.
- Ensured compliance with health regulations and safety standards in the studio.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Owner
Lash Studio
McAlester
01.2016 - 06.2021
- Managed daily operations of Lash Studio to ensure seamless service delivery.
- Developed marketing strategies to attract new clients and promote services effectively.
- Established strong client relationships through personalized consultations and follow-ups.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Front Desk Receptionist
Econolodge Hotel
McAlester
10.2009 - 01.2014
- Greeted guests warmly upon arrival and checked them into their rooms.
- Managed phone inquiries and directed calls to appropriate departments.
- Assisted guests with reservations and provided information on hotel amenities.
- Coordinated housekeeping schedules to ensure timely room availability.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Processed guest payments accurately using hotel management software.
- Handled guest complaints professionally, ensuring satisfactory resolutions were reached.
- Collaborated with team members to enhance overall guest experience at the hotel.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Completed basic bookkeeping and document filing.
Education
Esthetician - Beauty
Studio Academy of Beauty
Phoenix, AZ09-2015
High School Diploma -
Mt Carmel English Medium School
Ahmedabad. India04-2000
Skills
- Staff training
- Inventory management
- Client consultations
- Budgeting and finance
- Marketing strategy
- Customer relationship management
- Product management
- Performance monitoring
- Project management
- Clear communication
- Marketing
- Customer service
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Certification
Hotel management License
Timeline
Manager /Business Owner
Em Lash Studio
06.2021 - Current
Owner
Lash Studio
01.2016 - 06.2021
Front Desk Receptionist
Econolodge Hotel
10.2009 - 01.2014
Esthetician - Beauty
Studio Academy of Beauty
High School Diploma -
Mt Carmel English Medium School