Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Timeline
Generic

Jenna Fagundes

Tucson

Summary

Results-driven professional skilled in high-pressure environments, adept at multitasking and prioritizing tasks. Expertise in social media management and customer service, with a track record of building strong customer relationships. Proven leadership capabilities demonstrated through multiple elected positions in Gamma Phi Beta sorority. Currently pursuing a Communications degree with a minor in Journalism, set to graduate Spring 2025, and open to relocation opportunities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Nightlife Promoter

Gentle Ben's Brewing Company
Tucson
08.2024 - Current
  • Helped develop creative marketing strategies to promote bar events and attract target audiences.
  • Built and maintained strong relationships with guests to promote consistent attendance.
  • Utilized social media platforms (Instagram, Facebook, TikTok) to create engaging content and increase event visibility.
  • Collaborated with management to plan themed events, live performances, and special promotions.
  • Monitored and analyzed event attendance and sales data to identify successful strategies and areas for improvement.
  • Engaged with attendees to gather feedback and enhance customer satisfaction and retention.
  • Helped hire more local DJ's for nighttime events.
  • Communicated event details and promotions through social media and personal outreach.
  • Helped extend outreach and sales.

Social Media Manager and Content Creator Summer Intern

James Michelle Jewelry
Remote
06.2024 - 10.2024
  • Developed and implemented social media strategies to increase brand awareness and drive engagement across multiple platforms.
  • Managed social media accounts, including content creation, scheduling, and monitoring of posts.
  • Analyzed data from social media analytics tools to track performance metrics and optimize content strategy.
  • Collaborated with cross-functional teams to align social media efforts with overall marketing objectives.
  • Created compelling visual content, such as graphics, images, and videos, to enhance brand presence on social media.
  • Engaged with followers and responded to comments/messages in a timely manner to foster positive customer relationships.
  • Monitored industry trends and competitor activities on social media platforms for insights into best practices and opportunities for improvement.
  • Managed online reputation by addressing customer concerns or negative feedback in a professional manner.
  • Identified target audience segments based on demographics, interests, behaviors etc. for more effective targeting of content/advertising campaigns.

Administrative Vice President

Gamma Phi Beta Sorority
Tucson
11.2023 - 01.2025
  • This elected position put me on the executive board for my sorority of 450+ members.
  • Within this position, I have the responsibility of keeping track of all membership rosters, and handle all membership resignations.
  • I ensure chapter operational efficiency, manage member retention and serve as the supervisor for the officers in the Administrative department.
  • Supervise the work of all Administrative department officers: set goals with officers, lead regular department meetings, monitor the department budget and communicate regularly with all department officers and their advisors.
  • Created and maintained organized filing systems to ensure easy retrieval of documents.
  • Served as one of the primary points of contact for our international headquarters.
  • Closely collaborated with the rest of my executive board to ensure smooth operations across departments.

Social Chair

Gamma Phi Beta Sorority
Tucson
01.2023 - 11.2023
  • This elected position put me in charge of all social events for my sorority of 400+ members.
  • Coordinated, planned, and executed all social events.
  • I worked with security companies, transportation companies, and venues to plan these events.
  • Worked with a budget and stayed under budget.
  • Ensured the safety of all members and security.
  • I worked with excel for guest lists and sign-ups.
  • Assigned 'sober monitors' to help check in guests.
  • Worked alongside the school to register and fill out appropriate paperwork for these events.

Social Media Influencer

TikTok
06.2016 - 08.2021
  • Began earning a following online in 2016.
  • Amassed 680k followers and 30 million 'likes' on my verified @jennarenee02 account.
  • Was invited to dozens of events both in and out of state as a credited 'creator'.
  • Worked with beauty, skincare and fashion brands such as Tate and Hero Cosmetics.
  • Created and posted content daily following a strict schedule.
  • Learned how to market myself at a very early age.
  • Gained an understanding for algorithms-what works and what doesn't.
  • Knowledge in videography, Photography, as well as video and photo editing.
  • Developed communication, public relations, and marketing skills that I still use.

Customer Service Representative

America's Kids in Motion
Clovis
06.2020 - 06.2021
  • Created small talk and a very welcoming space for all members and their families.
  • Educated customers on special pricing opportunities and company offerings.
  • Determined customer/member needs and accurately input information into our electronic systems.
  • Set up and activated customer/member accounts.
  • Relayed customer/member feedback to cross-functional teams to improve products and services.
  • Answered all phone calls and answered any questions customers/members had.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Welcomed members to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Waitress

Dog House Grill
Fresno
05.2022 - 08.2023
  • I work this job over the winters and summers whenever I am home from college.
  • I Provide the perfect service experience for restaurant patrons.
  • Ensure the guest feels important and welcome in the restaurant.
  • Ensure hot food is hot and cold food is cold.
  • Adhere to timing standards for products and services.
  • Present menu, answer questions, and make menu recommendations.
  • I know all food, liquor, beer, wine, and retail offered.
  • Apply positive suggestive sales approach to guide guests.
  • Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates.
  • Report to property on time and in proper uniform.
  • Coordinate with kitchen staff to deliver accurate food orders.

Education

Undergrad - Communications, Journalism

The University of Arizona
Tucson, AZ
04.2025

Skills

  • Video editing and photography
  • Brand management
  • Social media strategy
  • Customer service and support
  • Event planning and coordination
  • Public relations and communication
  • Content creation and writing
  • Digital marketing expertise
  • Administrative and organizational skills
  • Sales strategies

Certification

  • CPR Certification
  • First Aid Certification
  • Food Handler Certification
  • AED Certification
  • TAM certification
  • Techniques of alcohol management

Awards

  • Arizona Panhellenic: Innovative Operations Award, 12/01/24, This award was presented to me because I 'transformed the practices of their (sorority) chapter by bringing new ideas to the table, improving logistical processes, and implementing creative problemsolving. She has truly redefined her role by going above and beyond to create a meaningful impact on her chapter and its members, introducing initiatives that have not only improved efficiency but also created a welcoming and supportive environment for all members - making sure everyone feels both valued and comfortable. On top of this, she has helped to support the rest of her chapter's executive board in any way she can, offering new ideas that have played a huge role in the improvement of her chapter. Her visionary attitude and growth mindset have not only improved operations but encouraged others to approach challenges in new and creative ways.
  • Leukemia and Lymphoma society: Student Of The Year Runner-up, 03/01/21, For this philanthropic award, I raised just under $60,000 in 6 weeks for the Leukemia and Lymphoma Society by networking across various platforms and hosting multiple in-person fundraising events.

References

References available upon request.

Timeline

Nightlife Promoter

Gentle Ben's Brewing Company
08.2024 - Current

Social Media Manager and Content Creator Summer Intern

James Michelle Jewelry
06.2024 - 10.2024

Administrative Vice President

Gamma Phi Beta Sorority
11.2023 - 01.2025

Social Chair

Gamma Phi Beta Sorority
01.2023 - 11.2023

Waitress

Dog House Grill
05.2022 - 08.2023

Customer Service Representative

America's Kids in Motion
06.2020 - 06.2021

Social Media Influencer

TikTok
06.2016 - 08.2021

Undergrad - Communications, Journalism

The University of Arizona

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Jenna Fagundes