Jenna Gaines
Phoenix
Summary
Dynamic childcare and frontdesk attendant with experience at Mountainside Fitness, skilled in child assessment, positive reinforcement, and helpful in busy, fast-paced situations. Successfully led engaging activities that fostered emotional development and social skills. Proven customer service expertise, ensuring a welcoming environment for families while maintaining safety, professionalism cleanliness.
Overview
1
1
year of professional experience
Work History
Childcare Attendant
Mountainside Fitness
10.2025 - Current
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Provided emotional support and guidance to children during difficult times.
Front Desk Attendant
Mountainside Fitness
12.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Informed guests about programs offered.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
Babysitter
06.2025 - 08.2025
- Taught children to do productive activities rather then watching tv or playing video games.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
High School Diploma -
Sandra Day Oconnor
Phoenix, AZ05-2026
Skills
- Child assessment
- Special needs care
- Positive reinforcement
- Age-appropriate activities
- Welcoming guests
- Supply stocking
- Customer service expertise
- Cash handling experience
- Guest amenities
Timeline
Childcare Attendant
Mountainside Fitness
10.2025 - Current
Babysitter
06.2025 - 08.2025
Front Desk Attendant
Mountainside Fitness
12.2024 - Current
High School Diploma -
Sandra Day Oconnor