Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Heldt

Scottsdale

Summary

Professional behavior technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results.

Overview

14
14
years of professional experience

Work History

Registered Behavior Technician

Bierman Autism Centers
02.2024 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Patient Access Representative

Rady Children's Hospital
05.2019 - 01.2024
  • Knowledgeable and skilled in the software system EPIC
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Member Service Representative

La Jolla Family YMCA
03.2017 - 03.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Assistant Manager

Hollister Co
07.2016 - 12.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Brand Representative

Hollister Co
01.2011 - 01.2016
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.

Education

Bachelor of Arts - Sociology, Sports Management

The University of Arizona
Tucson, AZ
05.2016

Skills

  • Problem Solving
  • Creative
  • Adaptable
  • Active Listener
  • Interpersonal Communication Skills
  • Leadership
  • Time Management

Timeline

Registered Behavior Technician

Bierman Autism Centers
02.2024 - Current

Patient Access Representative

Rady Children's Hospital
05.2019 - 01.2024

Member Service Representative

La Jolla Family YMCA
03.2017 - 03.2019

Assistant Manager

Hollister Co
07.2016 - 12.2016

Brand Representative

Hollister Co
01.2011 - 01.2016

Bachelor of Arts - Sociology, Sports Management

The University of Arizona

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Jenna Heldt