Jenna M Lackey
Phoenix
Summary
I am a self-motivated worker with an energetic and bubbly personality. ,I am looking to blossom within a company and further grow as a person. I am calm and collected in stressful situations, eager to learn, and ready to challenge myself to obtain a job I will excel in.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Cashier
Shake Shack
Phoenix, AZ
- Provided warm and welcoming customer service to each and every customer. Worked closely with a crew of teammates to prepare and ensure accuracy in creating orders. Operated a POS while additionally handling both card and cash transactions.
- Reasons for leaving: Averaging less than 10 hours a week due to quantity of employees
- References: Jeremy/Derek (Managers) 602 - 903 - 3240
Delivery driver/ Catering Lead/FOH team member
Chick-fil-a
- Current
- As a catering lead my role was to manage the off-site catering process, from client acquisition and order entry to preparation, delivery, and follow-up. As a delivery driver was to safely transport food from restaurant to customers, ensuring order accuracy while ensuring exceptional hospitality.
Assistant Manager
United Beauty Supply
05.2023 - 11.2023
- I worked in customer service, handled staffing and training. Also delegated tasks and inventory. Aided in enforcing policies and productivity. Handled all cash drops.
Receptionist/Dog Groomer
Doggy Daze
Phoenix, AZ
08.2022 - 11.2022
- I was to assist customers in scheduling dog appointments over the phone as well as any walk-ins. Also when we had inventory I scanned and processed it into our system. I was able to solve difficulties that customers have. As a groomer I would wash and groomed dogs.
- References: Allison (Manager) 602-810-2360
Senior Game Master
Puzzle Effect
Phoenix, AZ
11.2021 - 11.2022
- My job entailed running the store when the manager was not there. Talking and communicating with customers via Phone and Email also communicating with our sister stores with any issues. I kept the store's appearance as well as various projects around the store. I was a key holder which came with the tasks of opening and closing.
- References: Ky Lackey (Store Lead/Manager) 602-717-5236
- Sebastian (Chief operating officer) 720-514-1803
Caretaker
Kiddie Kare
04.2021 - 07.2021
- Worked with children aged from infant to six years old. Provided supervision to several children at once and led group activities. Tended to individual needs such as dietary restrictions and allergies. Followed a rigid schedule with accuracy and efficiency.
- Reason for leaving: Realized that working with children in a daycare facility was no longer a career path of passion.
Babysitter
Multiple Employers
01.2016 - 01.2021
- Though not always consistent in scheduling, at age 14 I began generating income by babysitting several different parents’ children throughout the years. More than anything, working with children has taught me patience and challenged me to maintain high and positive energy throughout the uncertainty of the event’s that came with this job type. Parents also invested their trust in me, which taught me the importance of respect and transparency.
- Reference: Jason (Parent) 520 - 265 - 6114
Education
GED - High School Diploma Equivalent
01.2023
Skills
- Customer Service - Problem/Solution Solving Skills - Transaction Management - Time Management- Leadership- Teamwork- Communication Skills-Outgoing- Bubbly
- Customer Service - Problem/Solution Solving Skills - Transaction Management - Time Management- Leadership- Teamwork- Communication Skills
- O9ok
- Customer service
- Customer assistance
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Cash register operation
- Written and verbal communication
- Conflict resolution
- Refunds and exchanges
- Complex Problem-solving
Timeline
Assistant Manager
United Beauty Supply
05.2023 - 11.2023
Receptionist/Dog Groomer
Doggy Daze
08.2022 - 11.2022
Senior Game Master
Puzzle Effect
11.2021 - 11.2022
Caretaker
Kiddie Kare
04.2021 - 07.2021
Babysitter
Multiple Employers
01.2016 - 01.2021
Cashier
Shake Shack
Delivery driver/ Catering Lead/FOH team member
Chick-fil-a
- Current