JENNA MAGUIRE
Peoria
Summary
Experienced professional with a strong background in team leadership, performance management, and cross-functional collaboration. Proven track record in fraud prevention and education, with a focus on creating inclusive and supportive environments.
Overview
5
5
years of professional experience
Work History
Quality Assurance Supervisor
DoorDash
05.2026 - Current
- Led quality assurance team to ensure compliance with operational standards and best practices.
- Developed and implemented quality control procedures to enhance product reliability and safety.
- Trained and mentored staff on quality assurance protocols, fostering a culture of continuous improvement.
- Conducted regular audits of delivery operations to identify areas for process enhancement and efficiency gains.
- Collaborated with cross-functional teams to resolve quality issues promptly and effectively.
- Analyzed performance data to drive informed decision-making in quality assurance strategies.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
Fraud Team Lead
DoorDash
11.2024 - Current
- Lead a team of fraud and compliance representatives, providing daily support, coaching, and feedback to ensure operational KPIs are consistently met.
- Weekly 1:1s and team meetings to review performance, address questions, and deliver real-time feedback.
- Set and manage individual and team goals, regularly communicating progress and performance metrics to management and stakeholders.
- Oversee team adherence to SLAs and maintain strong performance management standards.
- Created and led a Culture Committee focused on engagement, recognition, and communication across the Fraud and Community Defense teams.
- Founded and organized a Fraud-wide All Hands, coordinating with leadership to deliver updates, recognize achievements, and promote transparency across the org.
- Collaborate cross-functionally with operations, communications, and HR to ensure alignment between team goals and organizational objectives.
- Promote open communication and professional growth by encouraging knowledge sharing, side-by-side training, and cross-team collaboration.
- Utilize tools such as Radar, SFCD, RWS, THQ, Google Sheets, Stripe, Braintree, Persona, Mode, Mint, and Checkr to track data, analyze workflows, and identify trends.
- Spearheaded biweekly meetings with S&O partners to better the team process.
Community Defense Representative
DoorDash
02.2024 - 11.2024
- Conducted adjudications to ensure accurate and timely completion of background checks in compliance with legal and regulatory requirements.
- Analyzed data and documentation to support investigations and informed decision-making.
- Collaborated cross-functionally to maintain efficient background check operations and seamless communication between departments.
- Utilized Radar technology to assess risk and determine clearance eligibility.
- Cross-trained in Continuous Crim (CC) processes to support ongoing compliance initiatives.
- Contributed to process improvement efforts by identifying workflow gaps and recommending scalable solutions.
3rd Grade Teacher
Marley Park Elementary
08.2023 - 12.2023
- Supported student growth by creating individualized goals, tracking progress, and providing ongoing feedback.
- Designed engaging, standards-based lessons that combined technology, collaboration, and creative learning.
- Built a positive classroom culture focused on accountability, curiosity, and teamwork.
- Maintained accurate student records for attendance, grades, and academic progress.
- Helped lead campus-wide projects and assemblies that connected to school goals and student engagement.
- Worked closely with administration and other staff to plan and coordinate events, ensuring smooth communication and follow-through.
- Took ownership of projects from start to finish, organizing timelines, tracking action items, and keeping everyone aligned.
- Collected and shared feedback from staff and students to help guide improvements and strengthen the school community.
AVLS Teacher & Leadership Teacher
Denton High School
01.2022 - 06.2023
- Created an inclusive, supportive learning environment for diverse student needs.
- Adapted lessons and teaching strategies to increase engagement and achievement.
- Ensured compliance with school and district expectations while maintaining accurate records.
- Supervised aides and volunteers, providing clear direction and mentorship.
- Led student and staff assemblies focused on motivation, culture, and communication.
- Partnered with school leadership and support teams to plan and organize events that promoted connection and transparency.
- Coordinated leadership meetings and school-wide discussions where students and staff could share ideas, updates, and feedback with administration.
- Anticipated challenges and kept events running smoothly, handling details and adjustments on the spot to create a positive experience for staff and students.
Education
Bachelors - Elementary Education and Special Education
Arizona State University
Phoenix, AZ12-2021
Skills
- Team Leadership
- Performance Management
- Cross-Functional Collaboration
- Time Management
- Priority Management
- Event Planning
- Root Cause Analysis
- Corrective action planning
Timeline
Quality Assurance Supervisor
DoorDash
05.2026 - Current
Fraud Team Lead
DoorDash
11.2024 - Current
Community Defense Representative
DoorDash
02.2024 - 11.2024
3rd Grade Teacher
Marley Park Elementary
08.2023 - 12.2023
AVLS Teacher & Leadership Teacher
Denton High School
01.2022 - 06.2023
Bachelors - Elementary Education and Special Education
Arizona State University