Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Roberts

Surprise

Summary

Results-driven insurance investigation professional recognized for exceptional productivity and efficient task completion. Expertise in claim evaluation, fraud detection, and regulatory compliance enhances thorough case management. Strong communication, problem-solving, and decision-making abilities facilitate the navigation of complex investigations while achieving optimal outcomes. Committed to advancing industry standards through meticulous work and ethical practices.

Overview

10
10
years of professional experience

Work History

Property Claims Specialist- Remote

Branch Insurance
Columbus
03.2024 - Current
  • Reduced loss ratios through fair and prompt processing of claims.
  • Prepared detailed reports summarizing investigation findings, recommendations, and conclusions.
  • Assessed estimates of repair or replacement costs for damaged property using industry resources.
  • Investigated and determined coverage, liability, and extent of damages for property claims.
  • Analyzed policy terms for compliance with state laws and standards.
  • Evaluated policies to assess coverage requirements and guide approval decisions.

Auto Claim Specialist- Remote

Branch Insurance
Columbus
12.2022 - 02.2024
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Identified and pursued subrogation opportunities to recover claim costs.
  • Researched applicable laws related to automobile accidents or losses.
  • Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
  • Analyzed policy language to ensure compliance with state regulations and company policies.
  • Communicated effectively with policyholders, explaining claim processes and decisions clearly.

Auto Claims Adjuster Remote

MetroMile
San Francisco
08.2020 - 12.2022
  • Maintained up-to-date knowledge of state regulatory requirements affecting auto claims handling.
  • Investigated and evaluated automobile insurance claims, including inspection of vehicles and determination of liability.
  • Reviewed and interpreted police reports and witness statements to establish facts of claims.
  • Coordinated with body shops and repair professionals to validate repair costs and methods.
  • Provided guidance and mentorship to junior adjusters within the organization.
  • Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.

Auto Claims Adjuster

USAA
Phoenix
07.2015 - 08.2021
  • Provided exceptional customer service, addressing concerns and questions promptly.
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
  • Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Interpreted insurance policy language to apply appropriate coverage.

Education

Master of Science - Master of Science in Leadership

Grand Canyon University
Phoenix, AZ
04-2021

Skills

  • Claims Management
  • Impact Evaluation
  • Regulatory Standards Implementation
  • Policy Analysis Expertise
  • Effective Customer Communication
  • Investigation techniques
  • Innovative Problem Solving
  • Prioritization and Task Coordination

Timeline

Property Claims Specialist- Remote

Branch Insurance
03.2024 - Current

Auto Claim Specialist- Remote

Branch Insurance
12.2022 - 02.2024

Auto Claims Adjuster Remote

MetroMile
08.2020 - 12.2022

Auto Claims Adjuster

USAA
07.2015 - 08.2021

Master of Science - Master of Science in Leadership

Grand Canyon University

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Jenna Roberts