JENNA SLATER
Buckeye
Summary
Dynamic barista and business leader with proven success at Silverton Coffee Station, excelling in customer service and staff training. Expertise in decision-making and POS system operation enhances operational efficiency. Cultivates a positive work environment while driving revenue growth through effective marketing strategies and strong vendor relationships.
Overview
10
10
years of professional experience
Work History
Barista
Black Rock Coffee Bar
Surprise
11.2023 - Current
- Provided excellent customer service to ensure a positive experience.
- Crafted high-quality coffee beverages according to customer preferences.
- Operated espresso machines and other coffee equipment efficiently.
- Assisted in training new baristas on beverage preparation techniques.
- Addressed and resolved customer concerns to maintain brand loyalty.
Barista/Owner/Operator
Silverton Coffee Station
Silverton
01.2016 - 03.2023
- Business Leadership
- Customer Service Management
- Staff Scheduling
- Decision Making
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Led startup and creation of operational procedures and workflow planning.
- Kept records for production, inventory, income and expenses.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Interviewed, trained and supervised employees.
- Provided customers with product details, coffee blends and preparation descriptions.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Utilized coffee maker, espresso machine and POS systems, along with customer service and cleaning tasks.
- I help create a fun work environment while providing quality service and beverages.
Barista
Black Rock Coffee Bar
Happy Valley
09.2017 - 11.2017
- Crafted high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of workstations and customer areas.
- Collaborated with team members to streamline daily operations during peak hours.
- Handled cash transactions accurately and efficiently at the register.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
Completion of Program - Culinary Arts
Northwest Culinary Institute
Vancouver, Washington03.2020
diploma -
Silverton High School
Silverton, Oregon01.2018
Skills
- Hiring and onboarding
- Department oversight
- Employee motivation
- Focus and follow-through
- Goal setting
- Business leadership
- Customer service
- Problem solving
- Effective communication
- Staff scheduling
- Decision making
- Professionalism
- POS system operation
Languages
Spanish, Limited
Timeline
Barista
Black Rock Coffee Bar
11.2023 - Current
Barista
Black Rock Coffee Bar
09.2017 - 11.2017
Barista/Owner/Operator
Silverton Coffee Station
01.2016 - 03.2023
Completion of Program - Culinary Arts
Northwest Culinary Institute
diploma -
Silverton High School