Jordyn Robinson
Phoenix
Summary
Dynamic Client Support Specialist with a proven track record at Freedom Debt Relief, excelling in client relationship management and problem-solving. Adept at enhancing service levels and streamlining billing processes, I leverage strong communication skills to deliver exceptional support and drive customer satisfaction. Committed to delivering results and fostering positive client experiences.
Overview
5
5
years of professional experience
Work History
Client Support Specialist
Freedom Debt Relief
Phoenix
07.2021 - 01.2024
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Diagnosed technical problems and communicated solutions to customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Licensed Insurance Agent
USAA Insurance
Phoenix
04.2019 - 01.2021
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Advised customers on the best ways to minimize risks associated with their assets.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Maintained accurate records of all insurance transactions using computer software systems.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Education
High School Diploma -
Thunderbird High School
Phoenix, AZ05-2014
Skills
- Client relationship management
- Data entry accuracy
- Product knowledge
- Problem solving
- Time management
- Billing management
- Excellent communication
Timeline
Client Support Specialist
Freedom Debt Relief
07.2021 - 01.2024
Licensed Insurance Agent
USAA Insurance
04.2019 - 01.2021
High School Diploma -
Thunderbird High School