Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Agustiniano

Phoenix

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and team collaboration. Expertise in enhancing shopping experiences and streamlining operations, demonstrated through effective problem-solving and time management. Skilled in data entry and relationship building, consistently improving customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Amazon Associate

Amazon
10.2024 - Current
  • Assisted customers with product selection to enhance shopping experience.
  • Organized merchandise displays to attract customers and increase sales.
  • Managed inventory levels, ensuring products were well-stocked and available.
  • Improved checkout process by efficiently handling transactions and reducing wait times.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Processed returns and exchanges for maintaining customer satisfaction.
  • Cleaned and maintained sales floor to provide a welcoming environment.
  • Supported team members during peak hours to ensure smooth operations.

Restaurant Hostess

Eggstasy
09.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Babysitter

At Home
06.2020 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Crew Trainer

Mcdonald’s
05.2022 - 08.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Busser

Il Bosco
06.2020 - 06.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.

Education

Medical Assistant

UEI College
Phoenix Az

Diploma -

Trevor G Browne
Phoenix, AZ
05.2024

Skills

  • Customer service
  • Team collaboration
  • Data entry
  • Problem solving
  • Time management
  • Communication skills
  • Client interaction
  • Relationship building
  • Professional Babysitting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Amazon Associate

Amazon
10.2024 - Current

Restaurant Hostess

Eggstasy
09.2023 - Current

Crew Trainer

Mcdonald’s
05.2022 - 08.2022

Babysitter

At Home
06.2020 - Current

Busser

Il Bosco
06.2020 - 06.2022

Medical Assistant

UEI College

Diploma -

Trevor G Browne

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