Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Jennifer Aroz

Phoenix

Summary

  • Demonstrated expertise in communication, analysis, and time management. Proficient in front desk operations and employee training, with a focus on enhancing team performance. Experienced in schedule management and inventory audits, leading to improved patient service. Strong background in patient care and administrative support, dedicated to optimizing office operations for better patient interactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inventory Specialist/Dispensary Agent

YiLo Superstore
Phoenix
02.2019 - 02.2022
  • Assisted patients with finding the best ways to medicate with cannabis.
  • Entered weight into Arizona state based system for patient allotment.
  • Receive and process warehouse orders weekly.
  • Stock products to ensure the store was neat and full for patients.
  • Inventory audit monthly per Arizona Department of Health rules and regulations.
  • Assist employees on the floor when problems would arise.
  • Update store menus on multiple platforms/websites.
  • Train new employees.

Office Assistant

Discover Health Medical Clinic
Tempe
02.2019 - 02.2020
  • Answer phones to schedule patients.
  • Payment collection for appointment and Arizona Department of Health application fee.
  • Using the Arizona Department of Health website to process applications.
  • Used square payment for payment transactions.
  • Answer patient questions regarding the appointment, cannabis products, and laws.

Delivery/ Dispensary Agent

MJNow Delivery/ Arizona Natural selection
Scottsdale
09.2018 - 02.2019
  • Prepared online orders for delivery.
  • Entered medication weight in Arizona Department of Health.
  • Check patients in at reception and answer phones during delivery downtime.
  • Collect payment from patients by cash or through HYPUR online payment method.
  • Update store menus on multiple platforms/websites.

Dispensary Agent

The Good Dispensary
Mesa
11.2017 - 07.2018
  • Achievements: Helped enhance Express department, trained new hires.
  • Budtending/Patient Care.
  • Weighing specific amounts of cannabis flower.
  • Entered medication weight in Arizona Department of Health.
  • Take and prepare over-the-phone and online orders for express pick-up.
  • Work reception for Patient Check-in.
  • Update menus on multiple platforms/websites.

Receptionist/Administrative Assistant

Vitalship naturopathic
Gilbert
05.2016 - 01.2017
  • Answered phones to schedule appointments.
  • Help patients with any questions or concerns.
  • Send and receive medical records via fax.
  • Clean and sanitize rooms after each patient.
  • Remove acupuncture needles.
  • Maintain facility cleanliness.

Education

Associate in Arts (AA) - Photog

Glendale Community College
Peoria, AZ
12-2026

Certification Training - Pharmacy Mathematics

East Valley Institute of Technology
Mesa, AZ
01.2013

Skills

  • Microsoft Office and Mac proficiency
  • Electronic medical records
  • Employee training and development
  • Front desk operations management
  • Medical scheduling
  • Schedule management
  • Patient care
  • HIPAA guidelines
  • Patient reception management
  • Telephone etiquette
  • Customer service and support
  • Problem-solving aptitude
  • Inventory control
  • Petty cash management
  • Payment collection
  • Shipping and receiving logistics

Certification

  • HerbalRisings Budtending 101, 12/01/16, 01/31/17, Demonstrates understanding and achievement in the areas of bud tending including edibles dosage, concentrate comparison, lower classification, approved medical conditions/diseases, and patient care communication.
  • Azmmj facility agent card, 02/01/21, 02/01/23
  • AZDHS FACILITY AGENT CARD

Assessments

  • Retail customer service, Proficient, 03/01/22
  • Medical receptionist skills, Proficient, 11/01/23
  • Customer focus & orientation, Proficient, 02/01/22
  • Customer service, Proficient, 01/01/23
  • Work style: Reliability, Proficient, 01/01/23

Timeline

Inventory Specialist/Dispensary Agent

YiLo Superstore
02.2019 - 02.2022

Office Assistant

Discover Health Medical Clinic
02.2019 - 02.2020

Delivery/ Dispensary Agent

MJNow Delivery/ Arizona Natural selection
09.2018 - 02.2019

Dispensary Agent

The Good Dispensary
11.2017 - 07.2018

Receptionist/Administrative Assistant

Vitalship naturopathic
05.2016 - 01.2017

Associate in Arts (AA) - Photog

Glendale Community College

Certification Training - Pharmacy Mathematics

East Valley Institute of Technology

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Jennifer Aroz