Jennifer Brown

•Conducted intake assessments for new clients accurately.

•Executed thorough evaluations addressing biological, psychological, and social factors.

•Directed collaborative group activities fostering engagement.

•Provided counseling to a limited number of clients.

•Generated comprehensive documentation for submission to insurers.

• Consistently maintained a proactive approach.
• Showcased the ability to quickly assimilate knowledge and adjust to changing scenarios.
• Established and nurtured effective workplace interactions.
• Delivered teamwork by consistently supporting and guiding colleagues.
• Showcased respect, friendliness, and initiative to assist in various capacities.

• Exceeded daily customer assistance quotas resulting in recognition as employee of the month.
• Engaged clients to address queries about account details.
• Resolved customer grievances using prompt and effective resolutions.
• Conducted training sessions introducing best practices and customer care protocols.

• Successfully fostered returning clientele through enthusiastic service.
• Kept server area, bar, and tables clean and stocked while working tables and cashing out customers.
• Guided new team members through customer service procedures.
• Observed health and safety guidelines specific to the hospitality industry to reduce risks.

• Upheld safety protocols in cleaning and rotating dishware.
• Maintained cleanliness of kitchen spaces by mopping and properly disposing of waste.
• Covered essential stations by performing multiple roles during busy periods.
• Maintained cleanliness by washing machinery and surfaces.

• Conducted guided tours for multiple groups, ensuring engagement and satisfaction.
• Provided instruction in correct methods for navigating the Kern River.
• Inspected rafts for hygienic standards, security and operational efficiency.
• Mitigated liability risks through vigilant supervision of visitor activities.