Jennifer Collins
Tucson,AZ
Summary
Developed strong communication and problem-solving skills in caregiving environment, offering high level of empathy and organization. Seeking to transition into new field where these transferable skills can be applied to foster positive outcomes. Focused on delivering exceptional service and support in any professional setting.
Overview
7
7
years of professional experience
Work History
Elderly Caregiver
Eric Collins
06.2024 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean-living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Cooked meals based on patient's likes and dietary needs
Insurance Agent
United Health Group, Medicare Advantage
03.2023 - 08.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Insurance Agent
Broad-path
10.2022 - 03.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Had the highest number of sales on my team during our busiest time of year (open enrollment)
Elderly Caregiver
Sacora Rodriquez
05.2020 - 10.2022
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Agent Services Representative
Verizon
06.2018 - 04.2020
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Developed a strong understanding of various product offerings, enabling informed recommendations to clients.
- Provided exceptional support to clients during the onboarding process, fostering strong relationships.
- Conducted thorough research to remain updated on industry trends, ensuring top-notch service for clients.
- Enhanced overall team performance through active collaboration on shared goals.
- Maintained meticulous records of all client interactions and transactions for future reference and analysis.
- Easily answered 30 to 50 calls per shift while maintaining a positive attitude
Education
Associate of Applied Science - Emergency Medical Tech
Gulf Coast State College
Panama City, FL06.2006
Skills
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
- Time management
- Relationship building
- Emotional support
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Elderly Caregiver
Eric Collins
06.2024 - Current
Insurance Agent
United Health Group, Medicare Advantage
03.2023 - 08.2024
Insurance Agent
Broad-path
10.2022 - 03.2023
Elderly Caregiver
Sacora Rodriquez
05.2020 - 10.2022
Agent Services Representative
Verizon
06.2018 - 04.2020
Associate of Applied Science - Emergency Medical Tech
Gulf Coast State College
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