JENNIFER CROSS
Chandler
Summary
Experienced professional with a proven track record in various roles, seeking a long-term position within a reputable organization. Skilled at leveraging expertise to drive results and contribute to overall company success. Committed to delivering high-quality work and exceeding expectations, bringing a strong work ethic and a passion for continuous learning. Seeking an opportunity to utilize skills and experience to make a meaningful impact and contribute to the growth and success of the organization.
Overview
18
18
years of professional experience
Work History
Manager of Lease Accounts
Santander Consumer USA
02.2021 - 12.2023
- Managed team of collections agents, collecting property tax and final bills for lease returns.
- Monitored performance, reviewed calls for quality assurance.
- Performed monthly reviews with agents.
- Consistently met/exceeded collections targets.
Lease End & Auction Accounts Rep
Santander Consumer USA
08.2020 - 02.2021
- Handled high volume in/outbound calls with Chrysler Capital customers.
- Reviewed all lease end options with focus on retaining customers.
- Upsold and promoted Loyalty Program.
Sales Manager
Backer Equipment
07.2019 - 04.2020
- Company Overview: We specialized in liquidation of restaurant, bakery, and grocery store equipment.
- Managed day to day sales and operations.
- Responsibilities include wholesale buying, retail listings/selling, coordination of incoming and outgoing freight, coordinating auctions, researching, and pricing inventory.
- Position was eliminated due to COVID-19.
- We specialized in liquidation of restaurant, bakery, and grocery store equipment.
Major Dealer Accounts, Remarketing Specialist
ADESA (Previously Openlane)
03.2011 - 04.2019
- During my 8 years at ADESA/Openlane, I held several positions with increasing responsibility.
- As a remarketing specialist, I worked closely with small lenders and repo agents to liquidate assets.
- Most recently, Major Dealer Accounts focused on gaining business from large dealer groups through contracts and white glove service.
- I served as a liaison between clients and several business units.
- 2018 goals were exceeded by 12%.
- The position was relocated to the newly built corporate office in Indiana.
Operations Administrator
Ethan Allen Retail
09.2005 - 10.2010
- I began with Ethan Allen in Chandler, AZ then relocated to Redmond, WA in 2007.
- My job was to ensure accuracy with custom orders, work with vendors to ensure quality and timely product, assist customers with questions and concerns, conduct quarterly inventory, receive, and stage new products.
- I relocated back to AZ in 2010.
Education
MESA COMMUNITY COLLEGE
04.2005
Skills
- Microsoft Applications
- Cold Calling
- Verbal and Written Communication
- Sales and Operations
- Strong Analytical Abilities
Timeline
Manager of Lease Accounts
Santander Consumer USA
02.2021 - 12.2023
Lease End & Auction Accounts Rep
Santander Consumer USA
08.2020 - 02.2021
Sales Manager
Backer Equipment
07.2019 - 04.2020
Major Dealer Accounts, Remarketing Specialist
ADESA (Previously Openlane)
03.2011 - 04.2019
Operations Administrator
Ethan Allen Retail
09.2005 - 10.2010
MESA COMMUNITY COLLEGE
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