JENNIFER DOWELL
Gilbert
Summary
Adaptable professional with almost 20 years of work experience in the construction industry with proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully assist your company in achieving its goals.
Overview
26
26
years of professional experience
Work History
Assistant Manager
SiteOne Landscape Supply Inc.
08.2022 - Current
- Assistant Branch ManagerSiteOne Landscape Supply — April 2023 – PresentPreviously: Branch Associate (August 2022 – April 2023)• Collaborate with sales representatives and branch staff to prepare and fulfill customer orders accurately and efficiently• Coordinate and schedule product deliveries to ensure timely service and customer satisfaction• Provide in-person support to walk-in customers by assisting with product selection, order placement, and issue resolution• Monitor open sales and incoming purchase orders to maintain inventory flow and ensure customer needs are met• Build and maintain positive relationships with vendors to ensure product availability, resolve supply issues, and support efficient inventory management• Support daily branch operations to improve workflow, service quality, and overall customer experience
- Streamlined inventory management processes to enhance accuracy and efficiency in supply chain operations.
- Led training programs for new staff, fostering a culture of continuous improvement and operational excellence.
- Collaborated with team members to implement best practices in customer service, ensuring high satisfaction levels.
- Developed strategic initiatives to optimize product assortment and drive sales growth within designated territories.
Construction Office Manager
Decorative Masonry LLC
11.2015 - 08.2022
- Prepared purchase orders and routed to project manager for approval.
- Optimized office policies, meeting internal needs while upholding organizational standards.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Collaborated with IT department to order and maintain computer technology.
- Assisted with developing workplace safety procedures.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Implemented office procedures, creating streamlined processes.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Gather weekly hours from employees, create a spreadsheet totaling hours and projects worked on. Turn in to owner approval
- Run report showing employee withholding, enter into Quickbooks and cut checks.
- Gather all insurance and other requested information to complete contracts
- Assist vendors in completing required paperwork to be on GC pay list.
Construction Office Manager
Arizona Stone and Architectural Products
06.2005 - 10.2015
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Responsible for shipping and receiving
- Setting schedule and maintain yard inventory.
- Receive payments from customers and apply to correct account/job.
- Schedule deliveries for in house trucks and out sourced over flow.
- Over see and maintain office supply orders for three locations.
- Traveled to multiple locations to assist in daily operations.
- Relocated to Tucson for a year 2012-2013 to assist in the set up and opening of a new branch location. (second site I assisted in opening)
Customer Service Rep
AFNI
02.2000 - 06.2005
- Addressed customers courteously using suitable methods and problem-solving skills.
- Updated and maintained database with accurate customer information and timely data entry.
- Provided account information to customers and explained bill service policies and customer rights.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Assisted with mentoring new employees during and after training.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Education
High School Diploma - undefined
Red Mountain
Mesa, AZ06.1994
Skills
- Construction Project Management
- Financial and Operational Reporting
- Payroll Administration
- Accounts Payable and Accounts Receivable
- Contracts and Vendor Agreements
LANGUAGES
English Native
Timeline
Assistant Manager
SiteOne Landscape Supply Inc.
08.2022 - Current
Construction Office Manager
Decorative Masonry LLC
11.2015 - 08.2022
Construction Office Manager
Arizona Stone and Architectural Products
06.2005 - 10.2015
Customer Service Rep
AFNI
02.2000 - 06.2005
High School Diploma - undefined
Red Mountain