JENNIFER DURAN
Phoenix
Summary
Detail-oriented professional with 8+ years of experience and a proven knowledge of customer communications and customer satisfaction. Proven successful in partnering to optimize organizational effectiveness in a positive and productive work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Prime Communications AT&T
Phoenix
01.2026 - Current
- Assisted customers with product selection and service inquiries.
- Manage inventory and organize merchandise display.
- Processed transactions using point-of-sale systems efficiently.
- Maintained knowledge of current promotions and new products.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Zoo Keeper
Wildlife World Zoo & Aquarium
01.2024 - Current
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
- Monitored animals for behavioral problems and signs of health issues.
- Collaborated with veterinary staff to administer medications, treatments, and routine health checks for optimal animal care.
Front Office Associate/Scheduling Coordinator
Desert Valley Pediatrics
10.2023 - 12.2023
- Reviewed files, records and other documents to obtain information and respond to requests.
- Placed outbound patient service or patient satisfaction calls to follow up on issues.
- Performed various clerical duties by filing and faxing documents and creating patient databases.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
VERIFICATION OF EMPLOYMENT SPECIALIST
Rocket Mortgage (Quicken Loans)
07.2020 - 10.2021
- Calling to verify Verification of employment, Insurance information, or Loan Payoff information for client loans in process
- Verifications could be over the phone, a verification through fax or email, or systems like The Work Number
- Speaking to external vendors to obtain information to close out loans tasks- high level of customer service when speaking to internal and external partners
- Perform in a high productivity driven environment.
BILINGUAL PATIENT SERVICE REPRESENTATIVE
Bayless Integrated Healthcare
01.2019 - 05.2020
- Attended more than 100 patients on a daily basis by checking them into their appointments
- Performed venipuncture, basic lab testing, collect patient's medical history
- Close and count the petty cash
- Verify patients is active and in good standing.
BILINGUAL CERTIFIED MEDICAL ASSISTANT & REFERRAL COORDINATOR
Valle del Sol Urgent Care & Family Practice
12.2017 - 01.2019
- Ensure that referrals are addressed in a timely manner
- Remind patient of scheduled appointments via phone
- Administered birth control injections as directed by physician
- Collected specimens and performed basic tests.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
General Dynamics Information Technology
12.2016 - 12.2017
- Handled 50+ calls daily, with duties including signing up new customers and retrieving consumer data.
Education
High School Diploma -
SIERRA LINDA HIGH
Phoenix, AZPre-Medicine With An Emphasis in Biology
Grand Canyon University
Phoenix, AZSkills
- Bilingual- Spanish
- Detail Oriented
- Adaptability
- Organization and individual productivity
- Problem-Solving Skills
- Time Management
- Team collaboration
- Customer relationship management
- Sales goal achievement
Certification
Medical Assistant
References
References available upon request
Personal Information
Title: CUSTOMER SERVICE
Timeline
Retail Sales Associate
Prime Communications AT&T
01.2026 - Current
Zoo Keeper
Wildlife World Zoo & Aquarium
01.2024 - Current
Front Office Associate/Scheduling Coordinator
Desert Valley Pediatrics
10.2023 - 12.2023
VERIFICATION OF EMPLOYMENT SPECIALIST
Rocket Mortgage (Quicken Loans)
07.2020 - 10.2021
BILINGUAL PATIENT SERVICE REPRESENTATIVE
Bayless Integrated Healthcare
01.2019 - 05.2020
BILINGUAL CERTIFIED MEDICAL ASSISTANT & REFERRAL COORDINATOR
Valle del Sol Urgent Care & Family Practice
12.2017 - 01.2019
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
General Dynamics Information Technology
12.2016 - 12.2017
High School Diploma -
SIERRA LINDA HIGH
Pre-Medicine With An Emphasis in Biology
Grand Canyon University