Jennifer Elarton
Queen Creek
Summary
Dynamic and dedicated professional with extensive experience at Evo Swim School and Starbucks. Skilled in swim instruction and customer service, I foster positive learning environments and enhance student confidence. Committed to continuous improvement, I adapt training methods to individual needs, ensuring effective communication and support for all team members and clients.
Overview
11
11
years of professional experience
Work History
Swim Instructor
Evo Swim School
09.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Barista Trainer and Shift Leader
Starbucks
02.2010 - 02.2016
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Spin Instructor
La Fitness
01.2008 - 02.2013
- Actively participated in ongoing professional development opportunities such as conferences or workshops to stay current on industry best practices.
- Partnered with local businesses for special events or promotions that encouraged spin participation within the larger community.
- Mentored new spin instructors to ensure a consistent and high-quality experience for all gym members.
- Increased class attendance by promoting spin classes through social media platforms and community outreach efforts.
- Improved member satisfaction with personalized coaching, effective communication, and attentive customer service.
- Boosted client retention by creating a positive and engaging workout environment.
- Maintained up-to-date knowledge of industry trends and advancements in spinning technology to provide cutting-edge instruction.
- Developed strong relationships with gym members to encourage loyalty and maintain a supportive fitness community.
- Designed dynamic playlists that complemented workout intensity levels, enhancing rider enjoyment during each session.
Education
Associate of Applied Science - Exercise Science
Oakland Community College
Bloomfield Hills, MI06-1994
High School Diploma -
Troy High School
Troy, MI06-1985
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Swim instruction
- Adaptability and dependability
- Continuous learning attitude
- Rule enforcement
- Student and class monitoring
- Age-appropriate lessons
- Class instruction
- Public speaking confidence
- Private swim lessons
Timeline
Swim Instructor
Evo Swim School
09.2018 - 01.2019
Barista Trainer and Shift Leader
Starbucks
02.2010 - 02.2016
Spin Instructor
La Fitness
01.2008 - 02.2013
Associate of Applied Science - Exercise Science
Oakland Community College
High School Diploma -
Troy High School
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