Jennifer Encinas
Phoenix
Summary
Accomplished Shift Supervisor at Starbucks, adept in staff management and customer service, enhanced team productivity and financial accuracy. Skilled in conflict resolution and employee training, I boosted salon revenue through upselling at Amazing Lash Studio and streamlined financial aid processes at Grand Canyon University, demonstrating exceptional document management and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
Lash Artist
Amazing Lash Studio
10.2017 - 06.2020
- Attended industry workshops and trainings to stay current.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
Financial Aid Advisor/ Student Service Advisor
Grand Canyon University
10.2008 - 07.2015
- Counseled students and parents about financial aid options and program details.
- Collaborated with academic departments to develop budgets for new academic programs, taking into account potential sources of external funding.
- Processed federal financial aid verifications per federal guidelines.
- Managed the disbursement of student loans, grants, and scholarships, ensuring timely payment of tuition and fees.
- Provided financial aid counseling to enrolled and prospective students.
- Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
- Reviewed accounts and ensured accuracy of their financials and scheduling.
Education
No Degree - Psychology
Glendale Community College
Glendale, CAHigh School Diploma -
Sunnyslope High School
Central And Dunlap05-2007
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Training and mentoring
- Cash handling
- Document Management
- Sales monitoring
- Conflict Resolution
- Customer Service
Timeline
Shift Supervisor
Starbucks
10.2021 - Current
Lash Artist
Amazing Lash Studio
10.2017 - 06.2020
Financial Aid Advisor/ Student Service Advisor
Grand Canyon University
10.2008 - 07.2015
No Degree - Psychology
Glendale Community College
High School Diploma -
Sunnyslope High School
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