JENNIFER GONZALES
Chandler
Summary
Professional with strong background in leadership and team management. Proven track record in driving results, ranking among top performer in sales, and ensuring team collaboration. Thrived in fast-paced environments, developing exceptional communication and negotiation skills. Proven ability to understand customer needs and deliver tailored solutions. Seeking to transition into new field where these skills can drive meaningful impact.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Tuft and Needle
09.2021 - 08.2025
- Lead and motivate a high-performing sales team, driving consistent achievement of store revenue goals
- Consistently rank as a top individual salesperson, contributing significantly to monthly sales targets
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Support hiring efforts by reviewing applications, conducting interviews, and making recommendations on staffing decisions
- Managed daily operations to ensure seamless customer experiences and efficient team performance.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
Server (Seasonal)
Hillstone
05.2023 - 08.2023
- Delivered exceptional service in a high-volume, fine dining environment, ensuring a refined and memorable guest experience
- Demonstrated expert knowledge of menu offerings, wine pairings, and ingredients to guide guests through sophisticated dining choices
- Maintained high standards of presentation, etiquette, and timing in line with fine dining expectations
- Anticipated guest needs and coordinated seamlessly with kitchen and bar staff to ensure timely, accurate service
- Handled guest concerns and special requests with professionalism, reinforcing the restaurant’s reputation for top-tier service
- Consistently recognized by management and guests for attention to detail, poise under pressure, and warm, attentive service
Education
MBA - Business Administration And Management
Benedictine University
Mesa, AZ08-2025
Bachelor - Entrepreneurship
Benedictine University
Mesa, AZ05-2024
Skills
- Leadership & Team Development
- Customer service
- Sales performance optimization
- Retail Operations & Inventory Control
- Execution of strategic initiatives
- Microsoft Office & Google Workspace
- Conflict Resolution & Problem Solving
- Reporting & KPI Tracking
- Fluent in English and Spanish
Timeline
Server (Seasonal)
Hillstone
05.2023 - 08.2023
Assistant Manager
Tuft and Needle
09.2021 - 08.2025
MBA - Business Administration And Management
Benedictine University
Bachelor - Entrepreneurship
Benedictine University