Jennifer Griveas
Phoenix
Summary
Motivated individual with experience in management, customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Virtual Sales and Customer Service
Sterling Jewelers Inc.
11.2018 - 07.2023
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Increased revenue with strategic upselling of products and services to existing customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through online customer database.
Store Manager
Claires Stores Inc
01.2016 - 11.2018
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
Torrid
01.2014 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Manager/Assistant Manager
Sterling Jewelers Inc.
11.2003 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
GED -
East Aurora High School
East Aurora, NY06.1998
Skills
- Customer Needs Assessment
- Best Practices Management
- Internal Management Experience
- Confidential Records Management
- Customer Complaint Resolution
- Client Rapport-Building
- Conflict Resolution Techniques
- Product Knowledge
- Developing Customer Relationships
- Productivity Standards
- Customer Service and Assistance
- Merchandising
- Inventory Control Processes
- Effective Customer Communication
Timeline
Virtual Sales and Customer Service
Sterling Jewelers Inc.
11.2018 - 07.2023
Store Manager
Claires Stores Inc
01.2016 - 11.2018
Assistant Manager
Torrid
01.2014 - 01.2016
Manager/Assistant Manager
Sterling Jewelers Inc.
11.2003 - 01.2013
GED -
East Aurora High School
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