Jennifer Harden
Glendale
Summary
Recent accounting graduate with experience in payroll and tax compliance. Adept at responding to IRS notices and implementing corrective measures, showcasing a commitment to accuracy and regulatory adherence. Desire to increase hands-on experience with accounting tasks to apply to the CPA exam and complete licensing requirements.
Overview
9
9
years of professional experience
Work History
Tax Amendment Specialist
Paychex
Phoenix
12.2023 - Current
- Responded to IRS and state agency notices, ensuring compliance and timely adjustments.
- Provided solutions by submitting updated or late original returns to clients.
- Created and corrected W-2 and 1099 returns, maintaining accurate financial records.
- Corrected employee data on agency returns to ensure regulatory compliance.
- Analyzed discrepancies in payroll data and implemented corrective measures.
- Collaborated with clients for debit authorization and gathering additional necessary data.
Account Manager- MPSC
Paychex
Phoenix
05.2019 - Current
- Delivered time and attendance training and updates to clients, enhancing their understanding and usage of the system.
- Coordinated flex support for logins, employee updates, reports, and payroll processing, ensuring seamless client operations.
- Monitored department statistics including reply time, occupancy, and NPS scores.
- Assisted human resources with online training initiatives and updates, improving employee engagement and knowledge retention.
Implementation MPSC Onboarding
Paychex
Phoenix
12.2022 - 12.2023
- Collaborated on Document Gather beta project to improve user experience.
- Conducted welcome calls with clients to ensure accurate data collection.
- Ensured timely loading of information for first call date.
- Set clear expectations with clients to facilitate onboarding process.
- Audited new account setups for accuracy and compliance.
- Developed relationships with internal partners to streamline account setup procedures.
SR. DSC Specialist
Paychex
Phoenix
10.2016 - 05.2019
- Guided clients in maintaining compliance with payroll tax regulations, reducing risk of penalties.
- Created and filed manual payroll returns, ensuring compliance with regulations for clients.
- Assisted clients in data entry for employee records and payroll processing to support accurate payroll management.
- Responded to inquiries via phone and email to address client concerns.
Education
MACC - Accounting
University of Arizona
Tucson, AZ04-2025
Skills
- Tax filing processes
- Tax compliance
- BNA SuperTax Forms
- Vertex
- QuickBooks
- Tax software utilization
- Data analysis
- Payroll administration
- Microsoft Office proficiency
- Root cause analysis
- Regulatory knowledge
- Problem-solving
Timeline
Tax Amendment Specialist
Paychex
12.2023 - Current
Implementation MPSC Onboarding
Paychex
12.2022 - 12.2023
Account Manager- MPSC
Paychex
05.2019 - Current
SR. DSC Specialist
Paychex
10.2016 - 05.2019
MACC - Accounting
University of Arizona