Jennifer Hernandez
Avondale
Summary
Dynamic Office Supervisor with a proven track record at Ashley Furniture Homestore, excelling in employee management and customer relations. Skilled in training and coaching, I fostered a collaborative team culture while enhancing productivity through effective scheduling and problem-solving. Committed to continuous improvement, I consistently delivered exceptional service and streamlined office operations.
Overview
15
15
years of professional experience
Work History
Office Supervisor
Ashley Furniture Homestore
07.2013 - 12.2024
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Created, prepared, and delivered reports to various departments.
Team Leader
McDonald's
02.2010 - 04.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
La Joya Community High School
Avondale, AZ05-2012
Skills
- Training and coaching
- Office administration
- Employee management
- Accounts payable and receivable
- Problem-solving
- Scheduling
- Customer relations
- Data entry
- Proficient computer skills
- Multitasking Capability
Languages
Spanish
English
Timeline
Office Supervisor
Ashley Furniture Homestore
07.2013 - 12.2024
Team Leader
McDonald's
02.2010 - 04.2013
La Joya Community High School
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