Jennifer Hodges
Glendale
Summary
Dynamic operations manager with a strong work ethic and proven success at Whitewave Foods. Expert in vendor negotiation and client relationship management, enhancing supply chain efficiency and driving cost reductions. Recognized for developing impactful marketing strategies and fostering team collaboration, resulting in improved performance and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Hodges Happy Cleaning LLC
04.2009 - Current
- Owner and operator of a resudential and vacational rental cleaning company.
- Manage and create all marketing and social media adds
- Attned and co-chair network functions with other local businesses
- Complete all scheduling and booking of residential and vacation rental cleaning jobs
Lead Server
Maple & Rye Restaurant
02.2024 - 10.2024
- Supervised team of servers to ensure exceptional customer service and dining experiences.
- Trained new staff on menu offerings, service protocols, and operational procedures.
- Implemented upselling techniques that increased average check sizes and improved sales performance.
- Collaborated with management on special events planning, optimizing staffing and resource allocation for success.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Vendor Relations Manager / Front Office Manager
Whitewave Foods
01.2005 - 03.2016
- Developed and maintained strong relationships with key vendors to enhance supply chain efficiency.
- Analyzed vendor performance data to identify opportunities for cost reduction and process improvement.
- Developed long-lasting partnerships with key suppliers, ensuring consistent quality of products and services.
- Oversaw daily front office operations, ensuring optimal guest experience and staff performance.
- Assisted Human Resources manager with time cards and payroll input
- Awarded 2010 "Cream of the Crop" award for work in presenting a suggestion that resulted in significant tangible company savings
- Team Cream co-founder - hosted a number of community servce and responsible livelihood events for the company. Worked on employee recognition programs and hosted team building events
Program Assistant
IU #13 Special Ed Schools
03.2003 - 09.2004
- Coordinated program schedules to enhance operational efficiency and resource allocation.
- Developed training materials to support staff classroom policies and improve knowledge retention.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Streamlined administrative processes, resulting in improved document management and retrieval times.
- Assisted teachers and staff with basic day to day needs
Counter Manager - Clinique
Dillards Department Store
09.1999 - 02.2003
- Managed daily operations of cosmetics counter, ensuring optimal inventory levels and product availability.
- Trained and mentored team members on product knowledge and customer service best practices.
- Developed promotional displays to enhance customer engagement and drive sales performance.
- Coordinated events and demonstrations to showcase new products and boost brand visibility.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
Education
Bachelor of Science - Business
University of Iowa
Iowa City, IA12-1999
Skills
- Operations management
- Hiring
- Personnel management
- Marketing strategy development
- Client relationship management
- Strong work ethic
- Dependable and reliable
- Vendor negotiation
Timeline
Lead Server
Maple & Rye Restaurant
02.2024 - 10.2024
Owner/Operator
Hodges Happy Cleaning LLC
04.2009 - Current
Vendor Relations Manager / Front Office Manager
Whitewave Foods
01.2005 - 03.2016
Program Assistant
IU #13 Special Ed Schools
03.2003 - 09.2004
Counter Manager - Clinique
Dillards Department Store
09.1999 - 02.2003
Bachelor of Science - Business
University of Iowa