Jennifer Holcraft
Gilbert
Summary
Dynamic professional with a proven track record at WAFD BANK, excelling in relationship building and customer satisfaction. Adept at resolving issues and enhancing client experiences through personalized banking solutions. Strong attention to detail and cash handling skills contributed to improved service delivery and trust among clients.
Overview
4
4
years of professional experience
Work History
Personal Banker
WAFD BANK
02.2023 - 08.2025
- Assisted clients with account inquiries and transactional needs to enhance customer satisfaction.
- Educated customers on banking products and services to optimize financial solutions.
- Resolved customer issues promptly, ensuring compliance with bank policies and regulations.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Front Desk Receptionist
Ford of Kirkland
08.2021 - 10.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling for service departments, optimizing technician workflow.
- Assisted customers with inquiries, providing accurate information on vehicle services and promotions.
- Maintained organized reception area, enhancing professional appearance and customer experience.
- Trained new staff on front desk procedures, promoting consistency in service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy
Clearwater, FL08-2022
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Positive attitude
- Cash handling
- Attention to detail
- Banking
- Issues resolution
Timeline
Personal Banker
WAFD BANK
02.2023 - 08.2025
Front Desk Receptionist
Ford of Kirkland
08.2021 - 10.2022
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy