Jennifer Jones
Payson
Summary
Dynamic and highly reliable professional with extensive experience as a Bartender Shift Manager at El Rancho Restaurant. Known for exceptional customer service expertise and the ability to handle difficult customers with empathy. Proven track record of fostering team collaboration and enhancing client relationships, consistently exceeding service standards.
Professional hospitality manager with strong background in bartending and team leadership. Adept at fostering collaborative environments, ensuring smooth operations, and adapting to shifting demands. Skilled in inventory management, customer service, and conflict resolution. Known for reliability, effective communication, and results-driven approach.
Overview
7
7
years of professional experience
Work History
Bartender Shift Manager
El Rancho Restaurant
04.2018 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Have had ample amount of experience working around animals and people.
- Always willing to go the extra mile and grow.
Customer Service Representative
Circle K
11.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Payson High School
Payson, AZ05-2021
Skills
- Outgoing personality
- Engaging personality
- Highly reliable
- Handling difficult customers
- Customer service expertise
- Able to stand multiple hours on end
- Excellent judgment
Timeline
Customer Service Representative
Circle K
11.2023 - 03.2024
Bartender Shift Manager
El Rancho Restaurant
04.2018 - Current
High School Diploma -
Payson High School
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