Jennifer Lang Richards
Fountain Hills
Summary
Dynamic Health Advisor with a proven track record at Carenet Health, excelling in customer service and problem-solving. Adept at enhancing client satisfaction through effective communication and conflict resolution. Skilled in utilizing software tools for data management, ensuring compliance with HIPAA standards while fostering strong relationships with clients and colleagues.
Overview
16
16
years of professional experience
Work History
Health Advisor
Carenet Health
Scottdale
02.2024 - Current
- Resolved issues efficiently by applying strong problem-solving skills.
- Maintained updated knowledge through ongoing education and advanced training.
- Assisted customers with inquiries to enhance satisfaction.
- Executed daily duties accurately while optimizing efficiency.
- Utilized various software tools to streamline processes and enhance performance.
- Managed time effectively to ensure timely task completion.
- Engaged customers using effective interpersonal skills to foster positive interactions.
Senior Member Services Representative
Matrix Medical Network
Scottdale
01.2019 - 02.2024
- Resolved customer inquiries promptly and accurately to enhance satisfaction.
- Provided valuable service or product information to assist customers in decision-making.
- Promoted high customer satisfaction through knowledgeable and friendly service.
- Conferred with customers via telephone or in-person to relay product information and process orders.
- Maintained professionalism during interactions via telephone, email, or in-person communications.
- Conducted account maintenance including address changes, transfers, deposits, and disbursements.
- Updated databases with new customer data and modified records for accuracy.
- Trained new staff on departmental processes to ensure consistent service delivery.
Senior Greivance Coordinator
Magellan
Scottdale
06.2016 - 12.2018
- Reviewed reports on employee attendance and productivity to evaluate performance metrics.
- Coordinated interdepartmental efforts to ensure timely project completion within budget constraints.
- Conducted research and prepared reports for management and regulatory agencies.
- Assessed employee work for adherence to quality standards and compliance with procedures.
- Consulted managers to address issues regarding employee performance and equipment functionality.
- Recommended staffing solutions and procedural changes to enhance operational efficiency.
- Resolved customer complaints promptly while maintaining company standards.
- Trained new employees on best practices, offering guidance on company programs.
Administrative Assistant
Pediatric Speech and Language Specialist
Scottsdale
12.2008 - 05.2014
- Managed daily office operations, ensuring efficient functionality and maintaining supplies inventory.
- Processed invoices for payment using accounting software to streamline financial operations.
- Coordinated mailings, including sorting and preparing packages for various shipping methods.
- Conducted research on diverse topics as requested by management to support decision-making.
- Directed customer inquiries to appropriate personnel, enhancing service efficiency.
- Entered data into spreadsheets using Microsoft Excel, improving data accuracy and accessibility.
- Facilitated interdepartmental communication to promote collaboration across the organization.
- Handled correspondence, ensuring timely distribution of emails, letters, and packages.
Education
High School Diploma -
Calabasas High School
Calabasas, CA06-1984
Skills
- Customer service
- Problem solving
- Data entry
- Software utilization
- Interpersonal communication
- Time management
- Employee training
- Report writing
- Conflict resolution
- Adaptability
- Data collection
- Healthcare systems navigation
- Maintain databases
- Teamwork and collaboration
- HIPAA compliance
- Excellent communication
- Task prioritization
- Call center operations
- Customer assistance
- Materials preparation
- Customer support
- Adaptability and flexibility
- Organizational skills
- Inbound call management
- Relationship building
- Interpersonal skills
- Time management abilities
- Scheduling software
Languages
English
Native/ Bilingual
Timeline
Health Advisor
Carenet Health
02.2024 - Current
Senior Member Services Representative
Matrix Medical Network
01.2019 - 02.2024
Senior Greivance Coordinator
Magellan
06.2016 - 12.2018
Administrative Assistant
Pediatric Speech and Language Specialist
12.2008 - 05.2014
High School Diploma -
Calabasas High School