Jennifer Lares

• Schedule new patient appointments and verify insurance, referrals, and authorizations
• Maintain accurate patient records and coordinate with PCP offices for referrals
• Train new staff and oversee office workflow
• Manages a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
• Increase office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
• Supervised coworkers work

• Scheduled Pain Injections & Surgery Cases
• Managed cancellations and ensured high patient attendance
• Cataract procedures, YAG laser capsulotomy and follow-ups
• Verified insurance, handled prior authorizations, and informed patients of costs

• Managed check-ins/check-outs, copay collection, and scheduling
• Ensured HIPAA compliance and assisted with medical records
• Greeted and assisted patients with check-in, check-out, and general inquiries.
• Patient Chart Prep
• Scan Id's, insurance cards and Power of Attorney Documents

• Monitors security cameras and assisted residents and visitors
• Greets visitors, facilitates communication with caregivers, and handles phone inquiries.

• Provided customer support in both English and Spanish regarding insurance policies and applications.

• Assisted callers with online healthcare applications and escalated complex issues to supervisors.

• Registered new applicants, conducted background checks, and verified employment eligibility.

• Processed payroll details and assisted with employee inquiries.

• Scheduled interviews and maintained accurate staffing records.

• Packed, picked, and shipped customer orders in a fast-paced warehouse environment.

• Processed customer returns and resolved inventory discrepancies.