Jennifer Luna
Buckeye
Summary
Bilingual public-safety professional fluent in English and Spanish with experience in campus security, emergency dispatch operations, and coordinated emergency response. Demonstrates Professionalism through clear radio communications, surveillance monitoring, and accurate incident documentation in compliance with policy and district standards. Operates with Integrity by exercising sound judgment, maintaining confidentiality, and documenting incidents thoroughly. Shows Respect through calm crisis intervention, effective de-escalation, and professional interaction with students, staff, EMS, and law-enforcement partners. Brings Dedication to public safety through vigilance and accountability during routine and high-stress incidents, and a commitment to Excellence through ethical decision-making, situational awareness, use-of-force awareness, and community-oriented service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
Tolleson Union High School
03.2025 - Current
- Serve as the primary communications center for campus security officers, administrators, and emergency response coordination
- Monitor live surveillance camera systems to detect, track, and document campus incidents in real time
- Dispatch and coordinate responses to security incidents, disturbances, medical emergencies, alarms, and safety concerns
- Create, maintain, and organize incident reports and case files for district records, EMS calls, and administrative review
- Coordinate EMS response, relay critical information, and document medical calls accurately and professionally
- Maintain radio discipline and provide clear, calm, and concise communication during high-stress situations
- Track officer assignments, zone coverage, and status updates to ensure continuous campus security coverage
- Demonstrate situational awareness, sound judgment, and attention to detail during active incidents
Behavior Health Technician
Concentric Healthcare
10.2022 - Current
- Provide direct supervision and care to behavioral health patients in clinical environments
- Utilize verbal de-escalation and crisis-intervention techniques to manage aggressive or unstable behavior
- Conduct safety checks, behavioral observations, and detailed documentation in compliance with policy
- Assist medical staff during emergency situations while maintaining safety and professionalism
- Maintain confidentiality and adhere to ethical and regulatory standards
- Responded to physical incidents when necessary, utilizing approved hands-on restraint and safety techniques
Security Officer
Allied Universal Security Services
10.2023 - 03.2025
- Conduct proactive foot and vehicle patrols to deter criminal activity and ensure site safety
- Monitor surveillance systems and respond appropriately to alarms and incidents
- Enforce property rules while maintaining professional, respectful interactions with the public
- Prepare clear, objective, and factual incident reports consistent with law enforcement standards
- Coordinate with supervisors and emergency responders when required
Patient Care Technician
Banner Boswell Medical Center
05.2022 - 09.2022
- Assisted nursing staff in a fast-paced healthcare setting
- Monitored patient conditions and reported changes promptly
- Maintained patient safety, dignity, and confidentiality
- Responded to urgent patient needs in accordance with established protocols
Behavior Health Technician
Copper Springs
10.2021 - 03.2022
- Supervised patients in an inpatient behavioral health facility with a focus on safety and compliance
- Responded to physical incidents when necessary, utilizing approved hands-on restraint and safety techniques
- Controlled combative or aggressive behavior to prevent injury to patients and staff
- Prioritized verbal de-escalation prior to any physical intervention
- Maintained situational awareness and conducted routine safety checks
- Documented incidents and use-of-force situations accurately and objectively
Driver Recruiter
Swift Transportation
04.2019 - 07.2021
- Conducted structured interviews and applicant screenings for commercial driver candidates
- Reviewed employment history, qualifications, and compliance documentation
- Maintained confidential recruitment records and accurate applicant files
- Communicated policies, expectations, and requirements clearly and professionally
- Exercised sound judgment, integrity, and attention to detail in selection decisions
Payroll Analyst
Swift Transportation
04.2018 - 04.2019
- Managed sensitive payroll and employee data with accuracy and confidentiality
- Ensured compliance with company policies and legal requirements
- Demonstrated attention to detail, accountability, and professionalism
Associate
EmployBridge
03.2016 - 01.2017
- Supported multiple assignments requiring adaptability and reliability
- Followed safety policies and workplace procedures
- Demonstrated punctuality, discipline, and strong work ethic
Education
High School Diploma -
Student Choice
Phoenix, AZ06-2025
GED -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ02-2025
Skills
- Bilingual Communication (Fluent English & Spanish)
- Radio & Emergency Communications
- Surveillance Monitoring & Observation
- Incident Reporting & Case File Documentation
- EMS Coordination
- Crisis Intervention & De-escalation
- Use-of-Force Awareness & Control Techniques
- Interviewing & Background Evaluation
- Community-Oriented Policing Principles
- Situational Awareness & Decision-Making
- Ethics, Integrity & Professional Conduct
Certification
Active Security Guard License and Fingerprint Clearance. Certified in Community Emergency Response Team (CERT), Crisis Prevention Institute (CPI), FEMA Incident Command System (ICS-100), and CPR/First Aid.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Martial Arts
- Strategy Games
- Dancing
- Gym Workouts
Timeline
Dispatcher
Tolleson Union High School
03.2025 - Current
Security Officer
Allied Universal Security Services
10.2023 - 03.2025
Behavior Health Technician
Concentric Healthcare
10.2022 - Current
Patient Care Technician
Banner Boswell Medical Center
05.2022 - 09.2022
Behavior Health Technician
Copper Springs
10.2021 - 03.2022
Driver Recruiter
Swift Transportation
04.2019 - 07.2021
Payroll Analyst
Swift Transportation
04.2018 - 04.2019
Associate
EmployBridge
03.2016 - 01.2017
High School Diploma -
Student Choice
GED -
Maricopa Community Colleges, Estrella Mountain Community College