Jennifer Mallette
Buckeye
Summary
Reliable Service Representative with background in customer service and sales. Gained valuable experience addressing customer inquiries, resolving complaints and promoting new products or services. Strengths include communication skills, problem-solving abilities, and commitment to customer satisfaction. Previous roles have shown significant improvement in customer engagement and overall client relations.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Fraud service Rep
Bank of America
Phoenix
2022.08 - Current
- Assisted customers with inquiries and product information.
- Handled transactions using point-of-sale systems efficiently.
- Managed customer complaints and resolved issues promptly.
- Provided product recommendations based on customer needs.
- Supported team members during busy periods to improve service flow.
- Educated customers about promotions and loyalty programs effectively.
- Collaborated with colleagues to enhance overall customer experience.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Updated accounts with recent information and processed customer payments.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Certified Caregiver
Sunhealthfoundation
Sun City
2019.07 - 2023.10
- Provided personal care to clients, assisting with daily living activities.
- Administered medication and monitored health conditions for client safety.
- Developed care plans in collaboration with healthcare professionals and families.
- Maintained accurate records of client progress and care activities.
- Communicated effectively with clients, families, and healthcare teams to ensure quality care.
- Assisted clients with mobility and transportation needs for appointments or outings.
- Implemented infection control procedures to promote a safe environment for clients.
- Assisted elderly clients with daily living activities such as bathing, dressing, grooming and toileting.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Followed care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
- Responded promptly to emergency situations in accordance with established protocols.
- Ensured safety of all clients through proper use of assistive devices and monitoring techniques.
- Collected specimens such as urine samples for laboratory testing when required.
- Monitored patient vital signs including temperature, pulse rate and blood pressure.
Education
Associate of Arts - Business
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ 2025.08 - 2025.10
Skills
- Customer service
- Effective communication
- Conflict resolution
- Time management
Timeline
Associate of Arts - Business
Maricopa Community Colleges, Estrella Mountain Community College
2025.08 - 2025.10
Fraud service Rep
Bank of America
2022.08 - Current
Certified Caregiver
Sunhealthfoundation
2019.07 - 2023.10