jennifer mangerie
Peoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Beauty professional with keen eye for detail and commitment to customer satisfaction. Adept at delivering tailored beauty advice and fostering collaborative team environment. Reliable and adaptable, known for strong product knowledge and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Beauty Advisor
Sephora inside Kohls
06.2023 - Current
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained updated knowledge through continuing education and advanced training.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Created a positive shopping experience for each customer through effective communication skills.
- Showed customers how to apply makeup and other products to achieve desired looks.
Hostess
Pappadeaux Seafood Kitchen
08.2019 - 05.2023
- Accommodated special seating requests for guests to enhance satisfaction
- Opened and closed seating sections according to volume of guests
- Advised customers about special offerings and menu items to help drive sales
- Answered phone calls to take orders, give information and document reservations
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Completed daily side work and opening and closing duties without fail
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Monitored seating area and checked restrooms regularly to keep spotless
Sales Associate
Macy's
11.2015 - 02.2016
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Stayed current on company offerings and industry trends
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Developed and maintained strong working relationships with professionals within assigned territory
- Managed returns, exchanges and refunds in accordance with store policy
Education
Ombudsman Charter West
Glendale, AZ06.2013
Skills
- Customer service
- Time management
- Product knowledge
- Effective communication
- Retail experience
- Multitasking and organization
- Customer engagement
- Upselling and cross selling
- Team collaboration
- Flexibility and adaptability
- Payment processing
- Cash handling
Timeline
Beauty Advisor
Sephora inside Kohls
06.2023 - Current
Hostess
Pappadeaux Seafood Kitchen
08.2019 - 05.2023
Sales Associate
Macy's
11.2015 - 02.2016
Ombudsman Charter West
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