Jennifer Manzo
San Luis
Summary
I am a Starbucks Shift Manager with strong leadership skills and experience working in fast-paced environments. I recently graduated with a Bachelor of Science in Psychology and a minor in Pre-Medicine. My goal is to become a nurse in Labor & Delivery, and I am committed to helping and caring for others with empathy and professionalism.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
3
3
years of professional experience
Work History
Shift Manager
Starbucks
05.2024 - Current
- I oversee daily store operations during shifts and help maintain a productive, friendly environment.
- I provide customer service, resolve concerns, and make sure standards are met.
- I train new partners on drinks, POS systems, and store routines.
- I help with inventory, store organization, cash handling, and opening/closing duties.
Manager
Chipotle
01.2023 - 05.2024
- Led daily operations, ensuring smooth workflows and efficient service delivery.
- Monitored inventory levels and managed supply orders to minimize waste and costs.
- Implemented training programs for new staff, focusing on customer service excellence.
- Conducted regular performance evaluations to promote employee development and growth.
Warehouse Worker
Amazon
09.2022 - 01.2023
- Operated forklifts and pallet jacks to transport materials efficiently across the warehouse.
- Conducted regular inventory checks to ensure accuracy and proper stock levels.
- Collaborated with team members to optimize workflows and improve overall efficiency.
- Executed order picking and packing processes with precision to meet daily targets.
Education
Bachelor of Science - Psychology, Pre-Medicine
Grand Canyon University
Phoenix, AZ12.2024
Master of Science - Nursing (MSN)
University of Arizona
Tucson, AZAssociate of Arts -
Arizona Western College
Yuma, AZ05-2022
Skills
- Leadership and Teamwork
- Customer Service
- Time Management
- Multitasking
- Inventory and Store Procedures
- Cash Handling & POS Usage
- Safety compliance
- Problem-solving
- Decision-making
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Manager
Starbucks
05.2024 - Current
Manager
Chipotle
01.2023 - 05.2024
Warehouse Worker
Amazon
09.2022 - 01.2023
Master of Science - Nursing (MSN)
University of Arizona
Bachelor of Science - Psychology, Pre-Medicine
Grand Canyon University
Associate of Arts -
Arizona Western College