Jennifer Martin
Chandler
Summary
Accomplished leader experienced in overseeing daily healthcare operations. Skilled in devising and executing operational strategies, ensuring adherence to safety regulations and medical policies. Demonstrated success in establishing cost-effective and efficient services, resulting in exceptional patient care outcomes. Possesses exceptional interpersonal, organizational, and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Manager
Denova Collaborative Health
07.2023 - Current
- Manage/Supervise and organize the daily operations of the clinic
- Create weekly schedules
- Chart audits on team members
- Monthly evaluations on team members
- Ordering supplies needed to keep clinic functional
- Review patient issues such as billing and complaints
- Build quarterly budget for clinic
- Approve timesheets for payroll-biweekly
- Support staff retention and onboarding
- Organize Team buildings
- Organizing staff meetings and trainings
- Maintaining a safe environment for staff and patients, arranging necessary repairs
- Problem solving with staff
- Daily team huddles
- After hour/on call rotations
Clinical Coordinator
Church Health
10.2018 - 06.2023
- Recruited new employees by reviewing resumes and conducting interviews
- Developed and implemented policies and protocols to help medical clinic thrive
- Evaluated employee performance to provide feedback and coach and discipline staff
- Contributed to strategic plans and initiatives to advance standards of care
- Training of personnel
- Complete onboarding process for all staff members
- Create templates and schedules for providers and clinic staff
- Prepared activity reports to inform management of status and implementation plans of programs, services, and quality initiatives
- Developed and implemented organizational policies and procedures for facility and medical unit
- Prepared monthly performance statistics and developed initiatives to improve desired metrics
- Compliance Coordinator
- Coordinate Staff Meetings and Monthly Refreshers/Trainings
- Order supplies and equipment needed for clinic
- Payroll/Timesheets
Lab Supervisor/Phlebotomist
Church Health
09.2015 - 10.2018
- Utilized laboratory software to track and process data
- Followed safety protocols and procedures to maintain a safe working environment
- Kept laboratory space and equipment in clean and safe condition
- Used data entry, database and word processing programs to track day-to-day activities
- Isolated, identified, and prepared specimens for examination
- Inspected finished products for quality and compliance
- Interpreted test results to compare established specifications and control limits
Medical Assistant/Phlebotomist
Kids Care Medical Center
02.2010 - 08.2015
- Documented medical data in patient charts, facilitating accurate records
- Supported physicians in examinations, procedures, and diagnostic tests
- Triaged patients and performed vital checks for patient flow facilitation
- Monitored supply inventory for low stock and worked with staff to reorder
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
- Scheduled appointments and maintained patient records
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
- Helped prepare medical instruments and equipment
- Obtained patient medical histories for inclusion in records
- Educated patients about their conditions and treatments
- Worked interdependently with other professionals to provide quality health care to patients
- Prepared and administered medications as directed by physician
- Contacted medical facilities or departments to schedule patients for tests or admission
- Greeted and logged in patients arriving at office and clinic
- Explained treatment procedures, medications, diets, or physicians' instructions to patients
- Changed dressings on wounds
- Performed routine laboratory tests and sample analyses
- Collected blood, tissue and other laboratory specimens, logged specimens, and prepared them for testing
- Scheduled appointments for patients
- Cleaned and sterilized instruments and disposed of contaminated supplies
Education
Certificate Of Technical Studies - Medical Assisting
Delta Technical College
Southaven, MS02.2011
Skills
- Interviewing
- Microsoft Office
- Patient Services Management
- Patient Admittance
- Clinical Quality Improvement
- Clinical Data Collection
- HIPAA Compliance
- Unit Leadership/Staff Development
- Clinical Inventory Control
- Medicare Compliance
- Patient Confidentiality
- Data Compilation
- Strategic Planning/ Time Management
- Infection Control Training
- Employee orientation
- Cleaning
- Insurance Verification
- Vital Signs
- Experience administering injections
- Specimen collection / processing
- Venipuncture
- Medical records
- Phlebotomy
- Data entry
- Statistics
- Laboratory experience
- Word processing
- ICD-10
- EMR Systems
- Organizational skills
- Employee evaluation
- Leadership
- Patient assessment
- Infection control
- Recruiting
- Medical scheduling
- Medication administration
- Medical Office Experience
- CPR
- Triage
- Office Management
- Medical Terminology
- Team development
Certification
- Certified Medical Assistant
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 08/01/20
- Attention to detail, Proficient, 07/01/22
- Work style: Professionalism, Proficient, 05/01/23
- Nursing assistant skills, Proficient, 04/01/23
- Customer focus & orientation, Proficient, 07/01/22
- Protecting patient privacy, Proficient, 03/01/22
- Office manager, Proficient, 04/01/23
- Supervisory skills: Motivating & assessing employees, Proficient, 02/01/22
- Administrative assistant/receptionist, Proficient, 04/01/23
- Management & leadership skills: Impact & influence, Proficient, 03/01/22
- Marketing, Proficient, 05/01/23
- Work style: Reliability, Proficient, 06/01/22
- Medical terminology, Proficient, 02/01/22
- Scheduling, Proficient, 05/01/23
- Medical receptionist skills, Proficient, 06/01/22
- Food service: Customer situations, Proficient, 02/01/23
- Sales skills, Proficient, 05/01/23
- Delivery driver, Proficient, 11/01/23
Accomplishments
Awarded the CEO of Excellence for 2024 with Denova.
Timeline
Clinic Manager
Denova Collaborative Health
07.2023 - Current
Clinical Coordinator
Church Health
10.2018 - 06.2023
Lab Supervisor/Phlebotomist
Church Health
09.2015 - 10.2018
Medical Assistant/Phlebotomist
Kids Care Medical Center
02.2010 - 08.2015
- Certified Medical Assistant
- CPR Certification
Certificate Of Technical Studies - Medical Assisting
Delta Technical College
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