Summary
Overview
Work History
Skills
Timeline
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Jennifer Moreno

Litchfield Park

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Denny's. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Skilled in cash handling and food safety practices, consistently contributing to a welcoming atmosphere and efficient operations.

Overview

15
15
years of professional experience

Work History

Server

Village Inn
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server / Certified Star Trainer/ Lead Server

Denny's
01.2018 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server/ Bartender

Rio Mirage Cafe and Cantina
10.2010 - 06.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Food safety practices
  • Quality control
  • Customer service

Timeline

Server

Village Inn
10.2024 - Current

Server / Certified Star Trainer/ Lead Server

Denny's
01.2018 - 10.2024

Server/ Bartender

Rio Mirage Cafe and Cantina
10.2010 - 06.2017

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Jennifer Moreno