Jennifer Munguia
Phoenix
Summary
Dynamic Patient Care Coordinator with proven expertise at Oral and Facial Surgeons of Arizona in insurance verification and patient management. Skilled in enhancing patient experiences through effective communication and resolution of complex issues. Adept at maintaining accurate medical records while ensuring compliance with HIPAA regulations, driving operational efficiency and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Oral and Facial Surgeons of Arizona
Phoenix
08.2017 - Current
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Coordinated patient referrals to specialists and other healthcare services.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Compiled and maintained medical charts and reports in complex digital databases.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Dental Receptionist
Okun Dentistry
Tempe
03.2017 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Gathered medical information, dental health history and vitals from patients.
- Ordered and maintained supply inventory for dental office.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Billing Coordinator
Sadlon Dentistry
Scottsdale
08.2012 - 03.2017
- Submitted claims to insurance companies.
- Processed invoice payments and recorded information in account database.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Researched patient account information to respond to inquiries and resolve disputes.
- Reconciled codes against services rendered.
- Collected, posted and managed patient account payments.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Education
Some College (No Degree) - Health Unit Coordinating
Maricopa Community Colleges, Gateway Community College
Phoenix, AZSkills
- Patient management
- Insurance verification
- Medical record keeping
- Appointment scheduling
- Billing coordination
- Customer service
Timeline
Patient Care Coordinator
Oral and Facial Surgeons of Arizona
08.2017 - Current
Dental Receptionist
Okun Dentistry
03.2017 - Current
Billing Coordinator
Sadlon Dentistry
08.2012 - 03.2017
Some College (No Degree) - Health Unit Coordinating
Maricopa Community Colleges, Gateway Community College
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