Jennifer Nevins
Phoenix
Summary
I am a diligent and driven Licensed Loan Officer who has achieved success in home equity loans and refinancing. Develops strong customer relationships by providing excellent service. I significantly enhanced loan approval rates and customer satisfaction at Discover Bank. My expertise in mortgage lending and pipeline management, combined with a proven track record of negotiating favorable loan terms, positions me as a valuable asset to any financial team.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Licensed Loan Officer
Village Capital and Investments
09.2024 - 01.2025
- Maintained up-to-date knowledge of changing industry regulations
- Enhanced loan application approvals by efficiently evaluating borrower qualifications and creditworthiness.
- Conducted comprehensive financial analyses, ensuring appropriate loan recommendations based on individual client needs.
- Negotiated favorable loan terms on behalf of clients, ensuring optimal alignment with their financial objectives.
Mortgage Banker
Discover Bank, Member FDIC
04.2022 - 09.2024
- Offered home equity loans and refinancing up to a maximum amount of 300k.
- Delivered prompt communication with all parties involved in transactions, fostering strong professional relationships.
- Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
- Assisted clients in understanding the mortgage process, addressing concerns, and making informed decisions.
- Managed a large pipeline of loans efficiently, prioritizing tasks based on deadlines and client needs.
Personal Loans Account Manager
Discover Bank, Member FDIC
01.2018 - 04.2022
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Developed tailored solutions, enhancing client engagement and retention.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- communicate with customers on inbound calls to help apply for a personal loan
- make sure the application is accurate to eliminate any potential business risks
Student Loan Account Manager
Discover Bank, Member FDIC
06.2015 - 01.2018
- Taking inbound calls for students applying for private student loans for college
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Owner/Supervisory Administrative Specialist
4 Peaks Game and Domestic Processing
05.1999 - 02.2015
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Credit Card Specialist
National Processing Company
10.1984 - 05.1999
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
High School Diploma -
Independence High School
Glendale, AZ05-1983
Skills
- Loan structuring
- Pipeline management
- Loan origination
- Home equity loans
- Mortgage lending
- Refinancing
Certification
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.#2351293
- MLO license
Timeline
Licensed Loan Officer
Village Capital and Investments
09.2024 - 01.2025
Mortgage Banker
Discover Bank, Member FDIC
04.2022 - 09.2024
Personal Loans Account Manager
Discover Bank, Member FDIC
01.2018 - 04.2022
Student Loan Account Manager
Discover Bank, Member FDIC
06.2015 - 01.2018
Owner/Supervisory Administrative Specialist
4 Peaks Game and Domestic Processing
05.1999 - 02.2015
Credit Card Specialist
National Processing Company
10.1984 - 05.1999
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.#2351293
- MLO license
High School Diploma -
Independence High School
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