Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Prignano

Lake Havasu City

Summary

Dynamic professional with extensive experience at Allo Communications, excelling in project coordination and inventory control. Proven ability to enhance customer service and streamline operations, leveraging strong multitasking and organizational skills. Adept in MS Office and data entry, consistently achieving high-quality results while fostering teamwork and collaboration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Arizona Lead Drop Coordinator

Allo Communications
07.2024 - 07.2025
  • Lead and support a team of dispatchers, coordinators and resolution specialists that oversee entire fiber drop process.
  • Organizing incoming sales orders.
  • Quality checking completed work.
  • Resolving issues that arise during process.
  • Work hand-in-hand with multiple departments, external contractors, and customers to coordinate every step to ensure best customer experience possible.
  • Juggle multiple, concurrent projects.
  • Compile statistics on department's workload and progress. Present data to management.
  • Working knowledge of fiber drop process.
  • Thorough knowledge of company's construction procedures.
  • Thorough knowledge of fiber construction and material.
  • Thorough knowledge of the AZ 811 One Call utility locate system and regulations.
  • Effectively communicate and collaborate with internal and external customers, contractors and employees.
  • Knowledge of Excel, Microsoft Word, and GIS/CAD.
  • Work well under pressure and meet deadlines.
  • Train and track employees performance.

Inventory Specialist

Allo Communications
06.2023 - 07.2024
  • Monitored inventory levels to ensure accuracy and availability of stock.
  • Utilized warehouse management systems for tracking shipments and inventory movements.
  • Assisted in organizing storage areas for optimal space utilization and accessibility.
  • Conducted regular audits to identify discrepancies and maintain accurate records.
  • Collaborated with team members to streamline receiving and stocking processes.
  • Supported inventory reconciliation efforts by analyzing data and reporting findings.
  • Trained new staff on inventory management best practices and safety protocols.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.

Fiberglass Technician

Efficient Power Design
04.2023 - 06.2023
  • Operated fiberglass manufacturing equipment, ensuring compliance with safety standards and operational procedures.
  • Fabricated and repaired fiberglass components, maintaining high quality and precision throughout production processes.
  • Create parts for motorcycles using Carbon Fiber and Fiberglass.
  • Custom build jet skis using Carbon Fiber and Fiberglass.
  • Troubleshoot and Problem Solve.
  • Work with Hazardous Materials such as adhesives and resins.
  • Experience using: Calipers, Micrometers, Rulers, scales.
  • Take precise measurements. Dimensional inspections.
  • Manufacture and Assembly.
  • Sand, grind, and trim parts for jet skis and motorcycles.
  • Tooling

Senior Quality Control Inspector

FormFactor, Inc.
07.2022 - 03.2023
  • Inspected products for quality compliance using precision measurement tools and techniques.
  • Conducted regular audits to ensure adherence to safety and quality standards.
  • Collaborated with production teams to identify and resolve quality issues promptly.
  • Documented inspection results and maintained detailed records of findings.
  • Monitored equipment calibration to maintain accuracy in testing procedures.
  • Communicated with production team members about quality issues.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.

Manufacturing Technician

Meggitt
10.2021 - 07.2022
  • Operated machinery and equipment in accordance with safety protocols to ensure efficient production processes.
  • Conducted quality inspections on products to maintain high standards and reduce defects.
  • Collaborated with team members to troubleshoot equipment issues, enhancing operational efficiency.
  • Assisted in training new technicians on equipment operation and safety procedures, promoting knowledge sharing.
  • Manufacture and Assemble Military Aircrafts using Carbon Fiber.
  • Read Blueprints and Follow Work Instructions.
  • Work with Hazardous Materials such as adhesives and resins.
  • Follow specific safety procedures regarding tools and hazardous materials.
  • Take precise measurements. Dimensional inspections.
  • Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
  • Tooling.

Sheet Metal and Composite Fabricator Apprentice

Fleet Readiness Center Southwest
10.2019 - 10.2021
  • Operated advanced composite fabrication tools to produce high-quality components.
  • Collaborated with design engineers to ensure specifications met production standards.
  • Inspected finished products for quality assurance, identifying areas for improvement.
  • Repair Military Aircrafts using Sheet Metal, Carbon Fiber, and Fiberglass.
  • Read Blueprints and Follow Work Orders.
  • Work with Hazardous Materials such as adhesives and resins.
  • Follow specific safety procedures regarding tools and hazardous materials.
  • Experience using: Calipers, Micrometers, Rulers, scales.
  • Take precise measurements. Dimensional inspections.
  • Manufacture and Assembly.
  • Tooling.

Project Coordinator

TrendSource
05.2018 - 10.2018
  • Coordinated project schedules, ensuring alignment with team objectives and timelines.
  • Managed communication between stakeholders, facilitating information flow and issue resolution.
  • Developed project documentation, maintaining accuracy and consistency across all materials.
  • Oversaw resource allocation, optimizing utilization to meet project demands effectively.
  • Recruiting (calling, emailing, and texting current and potential agents).
  • Scheduling and prioritizing projects.
  • Providing follow-up and coaching to Field Agents.
  • Ensuring completion of data collection programs by the set deadline.

Front End Leader

Best Buy
08.2016 - 05.2018
  • Led front-end development team to enhance user experience through innovative design solutions.
  • Collaborated with cross-functional teams to align project goals with business objectives and user needs.
  • Implemented best practices to improve quality and maintainability.
  • Mentoring and fostering skill growth and promoting knowledge sharing within the team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Partner with the Sales Manager to achieve operating results and overall financial performance goals.
  • Customer Service.
  • Answer Phones.
  • Returns and Money Handling.
  • Product Knowledge.
  • Balance Registers and Daily Deposits.

Bakery Assistant Manager

Nothing Bundt Cakes
09.2015 - 08.2016
  • Supervised daily bakery operations, ensuring adherence to quality standards and safety protocols.
  • Trained and mentored new staff on baking techniques, equipment usage, and customer service practices.
  • Collaborated with management to develop seasonal product offerings based on customer feedback and market trends.
  • Managed inventory levels, coordinating with suppliers to ensure timely delivery of baking ingredients and supplies.
  • Travel between San Diego Bakeries.
  • Improved customer loyalty by promptly addressing and resolving complaints, leading to an increase in repeat business.
  • Supported the Bakery Manager in achieving financial targets by diligently tracking expenses and identifying cost-saving opportunities.
  • Handled customer inquiries promptly while offering knowledgeable advice about bakery products, allergens information or special dietary requirements.
  • Reduced overtime costs by monitoring labor hours closely and reallocating tasks as needed leading to improved productivity.
  • Managed daily cash handling, depositing, and reporting responsibilities to maintain accurate financial records.
  • Increased employee morale through effective communication channels resulting in a more cohesive team environment.
  • Streamlined bakery operations for increased efficiency by optimizing staff scheduling, inventory management, and daily production planning.

Inventory Specialist

Best Buy
10.2013 - 09.2015
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
  • Monitored supply chain disruptions and proactively adjusted orders, maintaining stock levels during peak periods.
  • Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
  • Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Special Education School Bus Assistant

Community Consolidated School District #15
06.2006 - 09.2013
  • Assisted in maintaining passenger safety during transit by monitoring behavior and ensuring compliance with safety protocols.
  • Coordinated communication between drivers and passengers to facilitate smooth boarding and disembarking processes.
  • Provided support to drivers by managing passenger inquiries and addressing concerns promptly and professionally.
  • Seat belt, Harness and Tie Down Wheelchairs.

Bar Manager

Stadium Sports Club and Pizza
07.2011 - 08.2013
  • Oversaw daily operations ensuring high-quality service and efficient workflow.
  • Developed and implemented training programs enhancing staff performance and customer satisfaction.
  • Managed inventory controls optimizing stock levels and reducing waste.
  • Created seasonal drink menus driving customer engagement and sales growth.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Education

General Studies

William Fremd High School
Palatine, IL
06-2006

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • MS office
  • Project coordination
  • Schedule coordination
  • Document management
  • Staff management
  • Inventory control
  • Teamwork and collaboration

Certification

  • Arizona 811 Web Ticket Entry Certification
  • Forklift Certification
  • CPR Certification

Timeline

Arizona Lead Drop Coordinator

Allo Communications
07.2024 - 07.2025

Inventory Specialist

Allo Communications
06.2023 - 07.2024

Fiberglass Technician

Efficient Power Design
04.2023 - 06.2023

Senior Quality Control Inspector

FormFactor, Inc.
07.2022 - 03.2023

Manufacturing Technician

Meggitt
10.2021 - 07.2022

Sheet Metal and Composite Fabricator Apprentice

Fleet Readiness Center Southwest
10.2019 - 10.2021

Project Coordinator

TrendSource
05.2018 - 10.2018

Front End Leader

Best Buy
08.2016 - 05.2018

Bakery Assistant Manager

Nothing Bundt Cakes
09.2015 - 08.2016

Inventory Specialist

Best Buy
10.2013 - 09.2015

Bar Manager

Stadium Sports Club and Pizza
07.2011 - 08.2013

Special Education School Bus Assistant

Community Consolidated School District #15
06.2006 - 09.2013

General Studies

William Fremd High School

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Jennifer Prignano